{"id":35372,"date":"2019-07-26T17:18:27","date_gmt":"2019-07-26T15:18:27","guid":{"rendered":"https:\/\/www.getsmarter.com\/blog\/?p=35372"},"modified":"2025-10-07T13:07:07","modified_gmt":"2025-10-07T11:07:07","slug":"skills-of-the-future-workforce-upskilling-for-hybrid-jobs","status":"publish","type":"post","link":"https:\/\/www.getsmarter.com\/blog\/skills-of-the-future-workforce-upskilling-for-hybrid-jobs\/","title":{"rendered":"Skills of the Future Workforce: Upskilling for Hybrid Jobs"},"content":{"rendered":"\n<p>Technology has triggered rapid growth in the agility, efficiency, and evolution of current job expectations. There is hardly a job that does not require a holistic skill set.<sup>1<\/sup> This evolution of job requirements has meant that most employees are now expected to be digitally skilled, strategic and analytical. Increasingly, businesses are looking to hire <strong>hybrid candidates<\/strong> for what they consider <strong>hybrid jobs<\/strong>.<sup>2<\/sup> The advantage of hiring a hybrid workforce is that they are usually agile and adapt to new work environments. They are also able to work with artificial intelligence (AI) and automation.<sup>3<\/sup> Businesses should be diving into the changing landscape by employing hybrid candidates, who are able to walk the line between the modern and the traditional worlds.<\/p>\n\n\n\n<p>Robert Atkinson of ITIF explains that while the new technologies we are seeing will help productivity and wages, it may still cause some harm.<sup>4<\/sup> Although technology is not the only factor motivating hybrid roles, Atkinson points out that there \u201care always winners and losers in major economic transitions\u201d.<sup>5<\/sup> While companies are generally excited to implement AI and automation to ease operations in their business, it does cause concerns about whether companies have the right skills in-house to maintain and manage these new technologies and blend them into their workforce. Research by Burning Glass revealed that 42% of traditional jobs could be automated, but only 12% of hybrid jobs can be automated.<sup>6<\/sup><\/p>\n\n\n\n<p>We use software to gather and analyse data, but you need a human being to interpret the software\u2019s analysis for real-world application. Self-driving cars can get you to your destination, but engineers and analysts are required to build them. It can be argued that the top skill for a company\u2019s future workforce is <strong>being human<\/strong>, as we will always need people to weigh their morals, ethics, context and experience against computated decisions.<sup>7<\/sup> But it also means that an in-demand skill that hybridised candidates offer is being able to work with AI to better perform in job functions.<sup>8<\/sup><\/p>\n\n\n\n<h2>Skills of the future workforce<\/h2>\n\n\n\n<p>Businesses that want to stay ahead need to \u2018update\u2019 these skills in their workforce. Modern businesses need employees who are not only proficient in one area, but who can work across departments to help create a more streamlined and integrated business structure. While general digital skills are expected in almost every role these days, the skills most needed in the future workforce are data analysis, social media, and business development. <\/p>\n\n\n\n<p>Companies that intentionally want to prepare their workforce for the future should focus on building the following five key areas into all of their staff at a basic level:<\/p>\n<ul>\n<li>Soft skills, such as communication, empathy, teamwork and flexibility<sup>9<\/sup><\/li>\n<li>A familiarity with digital tools and technology. With the AI and automation revolution changing the business landscape, workforces without the skills to operate and work with these technologies risk falling behind their competitors<sup>10<\/sup><\/li>\n<li><a href=\"https:\/\/www.getsmarter.com\/products\/lse-data-analysis-for-management-online-certificate-course\" target=\"_blank\" rel=\"noopener noreferrer\">Data analysis<\/a> is vital for almost all roles now, as data drives the majority of business decisions and employees are expected to be able to give valid reasons for their actions and decisions<sup>11<\/sup><\/li>\n<li>The fundamentals of business and management<sup>12<\/sup><\/li>\n<li>The basics of good design. While designers are still vital and relevant to a business\u2019s needs, the basics of design are becoming more desired in broader job roles with tasks such as <a href=\"https:\/\/www.getsmarter.com\/products\/uct-social-media-marketing-online-short-course\" target=\"_blank\" rel=\"noopener noreferrer\">social media<\/a>, <a href=\"https:\/\/www.getsmarter.com\/products\/rice-data-analysis-and-visualization-online-short-course\" target=\"_blank\" rel=\"noopener noreferrer\">data visualisation<\/a>, and presentation creation, demand that even assistants have some idea of good design principles<\/li>\n<\/ul>\n\n\n\n<p>To breakout of working \u2018silos\u2019 or departments, businesses need employees who can think beyond their immediate job role to promote fluidity across a wider team. There has been an increased need for soft skills in key areas to facilitate this integration in a team with different skill sets and strengths.<sup>13<\/sup> These are the interpersonal traits that enable your employees to interact with each other and with their work.<sup>14<\/sup> While AI is able to analyse and calculate, it cannot be empathetic or compassionate, which is key to employee and customer retention.<sup>15<\/sup> With companies evolving and pivoting so regularly with the growing and fluctuating markets, employees should be prepared for their job descriptions to grow and pivot, too.<\/p>\n\n\n\n<h2>The necessity of upskilling and reskilling<\/h2>\n\n\n\n<p>Companies are beginning to come to the realisation that they\u2019re spending a lot on the hiring process,<sup>16<\/sup> but that they could be saving by reskilling (to improve a team\u2019s skills) or <a href=\"https:\/\/www.getsmarter.com\/blog\/elevating-potential-5-steps-to-upskill-a-workforce\/\" target=\"_blank\" rel=\"noopener noreferrer\">upskilling (teach new skills) current employees<\/a>.<sup>17<\/sup> Comparing your hiring spend with your training budget is an important first step. As a leader of the business, should you be spending more on finding new talent, or building up talent you already have?<\/p>\n\n\n\n<p>It follows logically that you should be investing and growing the people you have already hired.<sup>18<\/sup> The very future of the workforce depends on companies investing in training and development for their staff, as not many hybrid roles are naturally taught within the traditional learning structure and require additional upskilling or reskilling.<sup>19<\/sup><\/p>\n\n\n\n<p>Jack Shwartz, CEO of General Assembly, explains, \u201c&#8230;we\u2019ve seen the rapid rise of specialised and technical skills that require almost constant upskilling and reskilling to keep pace with innovation. That means a lot more organisations are coming to the sudden realisation that they need to change their approach to learning.\u201d<sup>20<\/sup> He continues to explain that <strong>learning<\/strong> shouldn\u2019t be viewed as a bonus or perk, but rather as <strong>a vital tool to use in developing your workforce,<\/strong> which would benefit both corporate and employee growth.<sup>21<\/sup><\/p>\n\n\n\n<p>The future of the workplace requires that ongoing education and upskilling is necessary, and not only on a linear growth plan. Employees need to develop both their creative and analytical sides to succeed.<sup>22<\/sup> Employers need to find employees who not only possess skills that suit the job role, but also a hunger to upskill and grow with the company. More importantly, <strong>companies should be focusing their attention on the employees they already have, who will likely become liabilities in a few years without proper training and development<\/strong> (costing both the company and the employees time and money). <\/p>\n\n\n\n<h3>The choice to upskill or to reskill?<\/h3>\n\n\n\n<p>This realisation of the future skills landscape poses the question of whether companies should be reskilling or upskilling employees. Unfortunately, there is no black-and-white answer, because each industry and business has its own requirements for growth.<sup>23<\/sup> Both options are important in any business training plan, and some industries require one more than the other. However, this will require you to analyse your own necessities and goals with regards to employees and corporate growth.<\/p>\n\n\n\n<p>Whether you find that you need to teach new skills, or update and improve overall skills, the concept of continued learning is what will make the difference.<sup>24<\/sup> Not only do continuous training programmes stand to improve profit margins by 24%, but they\u2019ve also proven to increase employee retention by 40%.<sup>25<\/sup> Companies need to understand the importance of continued training and development, instead of once-off courses or programmes, in order to really see the potential in their workforce.<sup>26<\/sup><\/p>\n\n\n\n<p>Lean into the changing business landscape and grow with it, instead of grinding against the change. Just as the future employee now requires a combination of traditional soft skills and more modern hard skills, companies need to facilitate this by evolving in their own right.<sup>27<\/sup> If you want to work towards an agile work environment that is nimble to change, then you have to create a workforce that can help your company adapt. Begin with implementing ongoing learning within your teams, as a hybrid skill-driven culture is motivated by upskilling and reskilling your established staff. You can then analyse your company\u2019s future needs and search for new candidates. Hybrid candidates are needed for hybrid jobs \u2013 each relies on the other \u2013 and this is indicative of a thriving and growing, learning methodology that supports and drives a good economy.<sup>28<\/sup><\/p>\n\n\n\n<div>\n    <a href=\"https:\/\/www.getsmarter.com\/corporate#corporate_lcf\" target=\"_blank\" rel=\"noopener noreferrer\">\n        <picture class=\"picture-block\">\n            <source media=\"(min-width: 768px)\" srcset=\"https:\/\/www.getsmarter.com\/blog\/wp-content\/uploads\/2019\/01\/get_in_touch.png\">\n            <img decoding=\"async\" src=\"https:\/\/www.getsmarter.com\/blog\/wp-content\/uploads\/2019\/01\/get_in_touch_mob-1.png\" alt=\"\">\n        <\/picture>\n    <\/a>\n<\/div>\n\n\n\n<div id=\"accordion\">\n<div class=\"card\">\n<div id=\"headingOne\" class=\"card-header\">\n<h6 class=\"mb-0\"><button class=\"btn\" style=\"background-color: transparent;\" data-toggle=\"collapse\" data-target=\"#sources\" aria-expanded=\"true\" aria-controls=\"sources\"> <strong>Click here to view sources<\/strong> <\/button><\/h6>\n<\/div>\n<div id=\"sources\" class=\"collapse\" aria-labelledby=\"headingOne\" data-parent=\"#accordion\">\n<div class=\"card-body\">\n<ul class=\"mx-0\" style=\"list-style: none;\">\n\n<li class=\"mb-4\"><sup>1<\/sup> Jerath, A. (Dec, 2017). \u2018Hybrid roles &#8211; the future of jobs?\u2019. Retrieved from <a href=\"https:\/\/www.shrm.org\/shrm-india\/pages\/hybrid-roles-the-future-of-jobs.aspx\" target=\"_blank\" rel=\"noopener noreferrer\"> SHRM<\/a>.<\/li>\n\n<li class=\"mb-4\"><sup>2<\/sup> Cameron, J. (Jan, 2019). \u2018How to be employable forever: develop hybrid skills\u2019. Retrieved from <a href=\"https:\/\/www.biznews.com\/premium\/2019\/01\/21\/employable-forever-develop-hybrid-skills\" target=\"_blank\" rel=\"noopener noreferrer\"> Biz News<\/a>.<\/li>\n\n<li class=\"mb-4\"><sup>3<\/sup> Jerath, A. (Dec, 2017). \u2018Hybrid roles &#8211; the future of jobs?\u2019. Retrieved from <a href=\"https:\/\/www.shrm.org\/shrm-india\/pages\/hybrid-roles-the-future-of-jobs.aspx\" target=\"_blank\" rel=\"noopener noreferrer\"> SHRM<\/a>.<\/li>\n\n<li class=\"mb-4\"><sup>4<\/sup> Atkinson, R. (Feb, 2018). \u2018How to reform worker-training and adjustment policies for an era of technological change\u2019. Retrieved from <a href=\"https:\/\/www.itif.org\/publications\/2018\/02\/20\/technological-innovation-employment-and-workforce-adjustment-policies?_ga=2.64015528.66262530.1519228955-1258694011.1519228955\" target=\"_blank\" rel=\"noopener noreferrer\"> ITIF<\/a>.<\/li>\n\n<li class=\"mb-4\"><sup>5<\/sup> Atkinson, R. (Feb, 2018). \u2018How to reform worker-training and adjustment policies for an era of technological change\u2019. Retrieved from <a href=\"https:\/\/www.itif.org\/publications\/2018\/02\/20\/technological-innovation-employment-and-workforce-adjustment-policies?_ga=2.64015528.66262530.1519228955-1258694011.1519228955\" target=\"_blank\" rel=\"noopener noreferrer\"> ITIF<\/a>.<\/li>\n\n<li class=\"mb-4\"><sup>6<\/sup> Bersin, J. (Jan, 2019). \u2018The hybrid job economy: How new skills are rewriting the DNA of the job market\u2019. Retrieved from <a href=\"https:\/\/www.burning-glass.com\/wp-content\/uploads\/hybrid_jobs_2019_final.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"> Burning Glass<\/a>.<\/li>\n\n<li class=\"mb-4\"><sup>7<\/sup> Barker, C. (Sep, 2018). \u2018Could automation and AI be making work more human?\u2019. Retrieved from <a href=\"https:\/\/www.zdnet.com\/article\/automation-is-making-working-more-human\/\" target=\"_blank\" rel=\"noopener noreferrer\"> ZDNet<\/a>.<\/li>\n\n<li class=\"mb-4\"><sup>8<\/sup> Doyle, A. (Mar, 2019). \u2018Hybrid jobs and the hybrid skills candidates need most\u2019. Retrieved from <a href=\"https:\/\/www.thebalancecareers.com\/hybrid-jobs-and-the-hybrid-skills-candidates-need-most-4586497\" target=\"_blank\" rel=\"noopener noreferrer\"> The Balance Careers<\/a>.<\/li>\n\n<li class=\"mb-4\"><sup>9<\/sup> Russel, R. (Apr, 2018). \u2018Why soft skills are crucial in the age of AI\u2019. Retrieved from <a href=\"https:\/\/www.hrtechnologist.com\/articles\/hr-analytics\/why-soft-skills-are-crucial-in-the-age-of-ai\/\" target=\"_blank\" rel=\"noopener noreferrer\"> HR Technologist<\/a>.<\/li>\n\n<li class=\"mb-4\"><sup>10<\/sup> Bersin, J. (Jan 2019). \u2018Want to prepare for jobs of the future? Join the hybrid revolution\u2019. Retrieved from <a href=\"https:\/\/joshbersin.com\/2019\/01\/want-to-make-more-money-join-the-hybrid-jobs-revolution\/\" target=\"_blank\" rel=\"noopener noreferrer\"> Josh Bersin<\/a>.<\/li>\n\n<li class=\"mb-4\"><sup>11<\/sup> Bersin, J. (Jan 2019). \u2018Want to prepare for jobs of the future? Join the hybrid revolution\u2019. Retrieved from <a href=\"https:\/\/joshbersin.com\/2019\/01\/want-to-make-more-money-join-the-hybrid-jobs-revolution\/\" target=\"_blank\" rel=\"noopener noreferrer\"> Josh Bersin<\/a>.<\/li>\n\n<li class=\"mb-4\"><sup>12<\/sup> Beckford, A. (Aug, 2018). \u2018The skills you need to succeed in 2020\u2019. Retrieved from <a href=\"https:\/\/www.peoplescout.com\/how-to-create-a-workforce-equipped-with-the-skills-of-the-future\/\" target=\"_blank\" rel=\"noopener noreferrer\"> Peoplescout<\/a>.<\/li>\n\n<li class=\"mb-4\"><sup>13<\/sup> Doyle, A. (Mar, 2019). \u2018Hybrid jobs and the hybrid skills candidates need most\u2019. Retrieved from <a href=\"https:\/\/www.thebalancecareers.com\/hybrid-jobs-and-the-hybrid-skills-candidates-need-most-4586497\" target=\"_blank\" rel=\"noopener noreferrer\"> The Balance Careers<\/a>.<\/li>\n\n<li class=\"mb-4\"><sup>14<\/sup> Russel, R. (Apr, 2018). \u2018Why soft skills are crucial in the age of AI\u2019. Retrieved from <a href=\"https:\/\/www.hrtechnologist.com\/articles\/hr-analytics\/why-soft-skills-are-crucial-in-the-age-of-ai\/\" target=\"_blank\" rel=\"noopener noreferrer\"> HR Technologist<\/a>.<\/li>\n\n<li class=\"mb-4\"><sup>15<\/sup> Russel, R. (Apr, 2018). \u2018Why soft skills are crucial in the age of AI\u2019. Retrieved from <a href=\"https:\/\/www.hrtechnologist.com\/articles\/hr-analytics\/why-soft-skills-are-crucial-in-the-age-of-ai\/\" target=\"_blank\" rel=\"noopener noreferrer\"> HR Technologist<\/a>.<\/li>\n\n<li class=\"mb-4\"><sup>16<\/sup> Ruhland, L. (Aug, 2018). \u2018Employee retention can be more cost-effective than hiring\u2019. Retrieved from <a href=\"https:\/\/blog.accuchex.com\/employee-retention-can-be-more-cost-effective-than-hiring\" target=\"_blank\" rel=\"noopener noreferrer\"> Accuchex<\/a>.<\/li>\n\n<li class=\"mb-4\"><sup>17<\/sup> (Jun, 2018). \u2018Upskill or reskill&#8230; what\u2019s the difference?\u2019. Retrieved from <a href=\"https:\/\/australiancollege.edu.au\/blog\/upskill-or-reskill-what-s-the-difference\" target=\"_blank\" rel=\"noopener noreferrer\"> Australian College<\/a>.<\/li>\n\n<li class=\"mb-4\"><sup>18<\/sup> Kasriel, S. (Jun, 2018). \u2018Young workers no longer get the on-the-job training they need \u2013 so they&#8217;re finding it elsewhere\u2019. Retrieved from <a href=\"https:\/\/www.entrepreneur.com\/article\/314468\" target=\"_blank\" rel=\"noopener noreferrer\"> Entrepreneur<\/a>.<\/li>\n\n<li class=\"mb-4\"><sup>19<\/sup> Bersin, J. (Feb, 2019). \u2018New research shows explosive growth in corporate learning: Our biggest challenge? Time.\u2019 Retrieved from <a href=\"https:\/\/www.linkedin.com\/pulse\/new-research-shows-explosive-growth-corporate-learning-josh-bersin\/\" target=\"_blank\" rel=\"noopener noreferrer\"> LinkedIn<\/a>.<\/li>\n\n<li class=\"mb-4\"><sup>20<\/sup> Gagan, K. (Sep, 2018). \u2018Reskilling and upskilling the workforce of the future\u2019. Retrieved from <a href=\"https:\/\/www.lhh.com\/lhhpenna\/en\/our-knowledge\/Transformation-Insights-no-2\/reskilling-and-upskilling-the-workforce-of-the-future\" target=\"_blank\" rel=\"noopener noreferrer\"> Lee Hecht Harrison<\/a>.<\/li>\n\n<li class=\"mb-4\"><sup>21<\/sup> Gagan, K. (Sep, 2018). \u2018Reskilling and upskilling the workforce of the future\u2019. Retrieved from <a href=\"https:\/\/www.lhh.com\/lhhpenna\/en\/our-knowledge\/Transformation-Insights-no-2\/reskilling-and-upskilling-the-workforce-of-the-future\" target=\"_blank\" rel=\"noopener noreferrer\"> Lee Hecht Harrison<\/a>.<\/li>\n\n<li class=\"mb-4\"><sup>22<\/sup> Doyle, A. (Mar, 2019). \u2018Hybrid jobs and the hybrid skills candidates need most\u2019. Retrieved from <a href=\"https:\/\/www.thebalancecareers.com\/hybrid-jobs-and-the-hybrid-skills-candidates-need-most-4586497\" target=\"_blank\" rel=\"noopener noreferrer\"> The Balance Careers<\/a>.<\/li>\n\n<li class=\"mb-4\"><sup>23<\/sup> Doyle, A. (Mar, 2019). \u2018Hybrid jobs and the hybrid skills candidates need most\u2019. Retrieved from <a href=\"https:\/\/www.thebalancecareers.com\/hybrid-jobs-and-the-hybrid-skills-candidates-need-most-4586497\" target=\"_blank\" rel=\"noopener noreferrer\"> The Balance Careers<\/a>.<\/li>\n\n<li class=\"mb-4\"><sup>24<\/sup> Bersin, J. (Jan 2019). \u2018Want to prepare for jobs of the future? Join the hybrid revolution\u2019. Retrieved from <a href=\"https:\/\/joshbersin.com\/2019\/01\/want-to-make-more-money-join-the-hybrid-jobs-revolution\/\" target=\"_blank\" rel=\"noopener noreferrer\"> Josh Bersin<\/a>.<\/li>\n\n<li class=\"mb-4\"><sup>25<\/sup> (Apr, 2018). \u2018The importance of employee training \u2013 statistics and trends\u2019. Retrieved from <a href=\"https:\/\/www.go-gulf.ae\/blog\/employee-training-importance\/\" target=\"_blank\" rel=\"noopener noreferrer\"> Go-Gulf<\/a>.<\/li>\n\n<li class=\"mb-4\"><sup>26<\/sup> Bersin, J. (Feb, 2019). \u2018New research shows explosive growth in corporate learning: Our biggest challenge? Time.\u2019. Retrieved from <a href=\"https:\/\/www.linkedin.com\/pulse\/new-research-shows-explosive-growth-corporate-learning-josh-bersin\/\" target=\"_blank\" rel=\"noopener noreferrer\"> LinkedIn<\/a>.<\/li>\n\n<li class=\"mb-4\"><sup>27<\/sup> Doyle, A. (Mar, 2019). \u2018Hybrid jobs and the hybrid skills candidates need most\u2019. Retrieved from <a href=\"https:\/\/www.thebalancecareers.com\/hybrid-jobs-and-the-hybrid-skills-candidates-need-most-4586497\" target=\"_blank\" rel=\"noopener noreferrer\"> The Balance Careers<\/a>.<\/li>\n\n<li class=\"mb-4\"><sup>28<\/sup> Fischer, A. (Mar, 2019). \u2018Are you ready for the rise of \u201cHybrid\u201d Jobs?\u2019 Retrieved from <a href=\"https:\/\/fortune.com\/2019\/03\/21\/hybrid-jobs-purple-squirrels\/\" target=\"_blank\" rel=\"noopener noreferrer\"> Fortune<\/a>.<\/li>\n\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Technology has triggered rapid growth in the agility, efficiency, and evolution of current job expectations. There is hardly a job that does not require a holistic skill set.1 This evolution of job requirements has meant that most employees are now expected to be digitally skilled, strategic and analytical. Increasingly, businesses are looking to hire hybrid [&hellip;]<\/p>\n","protected":false},"author":74,"featured_media":40651,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[171],"tags":[120,123],"article-format":[],"class_list":["post-35372","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-employee-development","tag-systems-technology","tag-talent-management"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.2 (Yoast SEO v26.2) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Skills of the Future Workforce: Upskilling for Hybrid Jobs | GetSmarter Blog<\/title>\n<meta name=\"description\" content=\"What are the most in-demand skills for the future workforce? 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