{"id":541,"date":"2016-12-05T14:47:36","date_gmt":"2016-12-05T14:47:36","guid":{"rendered":"https:\/\/www.getsmarter.com\/blog\/?p=541"},"modified":"2021-03-31T13:43:03","modified_gmt":"2021-03-31T11:43:03","slug":"use-effective-communication-to-boost-performance","status":"publish","type":"post","link":"https:\/\/www.getsmarter.com\/blog\/use-effective-communication-to-boost-performance\/","title":{"rendered":"Use Professional Communication to Boost Performance"},"content":{"rendered":"<p>Professional communication is one of the pillars of any organisation, as poor or effective communication directly impacts company performance. Sharing information, sending instructions, client liaising, planning and learning are all forms of professional communication directly affecting your bottom line. If you haven\u2019t taken the time to analyse your professional communication skills, you should consider taking the time to work on this impactful skill by studying <a href=\"https:\/\/www.getsmarter.com\/courses\/za\/uct-professional-communication-and-office-administration-short-course\" target=\"_blank\" rel=\"noopener\">courses in office administration and professional communication.<\/a><\/p>\n<p>A 2015 study analysed 390,000 employees in 81 organisations spread over 10 countries and found several key differences in communication between high-performing and average companies:<\/p>\n<ul>\n<li>High-performing organisations were twice as likely to use less jargon when communicating, keeping language simple and direct. Only 21% of employees in average organisations claim to use jargon-free communication.<\/li>\n<li>Average organisations are 40% more likely to pack messages into their communication. High-performers prefer to avoid cluttered and mixed messages.<\/li>\n<li>High-performance companies are 60% more likely to consider their audiences when communicating and twice as likely to make emotional connections with said audiences.\u00b9<\/li>\n<\/ul>\n<p>These are simple do\u2019s and don\u2019ts that can easily be incorporated into any communication strategy to improve organisational productivity. That being said, the starting point for improved professional communication is with each individual. Pioneer effective professional communication in your company with this list of 10 no-go phrases and how to avoid them.<\/p>\n<h5><strong>Learn how to professionally communicate with clarity, direction, and confidence.<\/strong><\/h5>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-542\" src=\"https:\/\/www.getsmarter.com\/blog\/wp-content\/uploads\/2016\/11\/People-Communication-Use-effective-communication-to-boost-performance-1.jpg\" alt=\"People-Communication-Use effective communication to boost performance 1\" width=\"970\" height=\"216\" srcset=\"https:\/\/www.getsmarter.com\/blog\/wp-content\/uploads\/2016\/11\/People-Communication-Use-effective-communication-to-boost-performance-1.jpg 900w, https:\/\/www.getsmarter.com\/blog\/wp-content\/uploads\/2016\/11\/People-Communication-Use-effective-communication-to-boost-performance-1-300x67.jpg 300w, https:\/\/www.getsmarter.com\/blog\/wp-content\/uploads\/2016\/11\/People-Communication-Use-effective-communication-to-boost-performance-1-768x171.jpg 768w\" sizes=\"auto, (max-width: 970px) 100vw, 970px\" \/><\/p>\n<p>&#8216;Just&#8217; is an unproductive word that makes you look apologetic for needing something. Don\u2019t apologise for a need, simply state it.<\/p>\n<ol>\n<li>Poor communication:&nbsp;\u201cI <strong>just<\/strong> need to finish this report.\u201d<\/li>\n<li>Professional communication: \u201cI need some time to finish this report.\u201d<\/li>\n<\/ol>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-543\" src=\"https:\/\/www.getsmarter.com\/blog\/wp-content\/uploads\/2016\/11\/People-Communication-Use-effective-communication-to-boost-performance-2.jpg\" alt=\"People-Communication-Use effective communication to boost performance 2\" width=\"970\" height=\"216\" srcset=\"https:\/\/www.getsmarter.com\/blog\/wp-content\/uploads\/2016\/11\/People-Communication-Use-effective-communication-to-boost-performance-2.jpg 900w, https:\/\/www.getsmarter.com\/blog\/wp-content\/uploads\/2016\/11\/People-Communication-Use-effective-communication-to-boost-performance-2-300x67.jpg 300w, https:\/\/www.getsmarter.com\/blog\/wp-content\/uploads\/2016\/11\/People-Communication-Use-effective-communication-to-boost-performance-2-768x171.jpg 768w\" sizes=\"auto, (max-width: 970px) 100vw, 970px\" \/><\/p>\n<p>Lawrence Kink described &#8216;very&#8217; as \u201cthe most useless word in the English language\u201d as it communicates nothing. It&#8217;s intended to enforce a statement but instead dilutes it. Either leave it out or use a better adjective.<\/p>\n<ol>\n<li>Poor communication:&nbsp;\u201cOur clients are <strong>very<\/strong> happy about our new product.\u201d<\/li>\n<li>Professional communication: \u201cOur clients are ecstatic about our new product.\u201d<\/li>\n<\/ol>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-544\" src=\"https:\/\/www.getsmarter.com\/blog\/wp-content\/uploads\/2016\/11\/People-Communication-Use-effective-communication-to-boost-performance-3.jpg\" alt=\"People-Communication-Use effective communication to boost performance 3\" width=\"970\" height=\"216\" srcset=\"https:\/\/www.getsmarter.com\/blog\/wp-content\/uploads\/2016\/11\/People-Communication-Use-effective-communication-to-boost-performance-3.jpg 900w, https:\/\/www.getsmarter.com\/blog\/wp-content\/uploads\/2016\/11\/People-Communication-Use-effective-communication-to-boost-performance-3-300x67.jpg 300w, https:\/\/www.getsmarter.com\/blog\/wp-content\/uploads\/2016\/11\/People-Communication-Use-effective-communication-to-boost-performance-3-768x171.jpg 768w\" sizes=\"auto, (max-width: 970px) 100vw, 970px\" \/><\/p>\n<p>Perhaps you know what you mean by &#8216;stuff&#8217;, but the recipient of your message doesn\u2019t and this makes you look unsure of yourself. Use specific communication to appear more confident.<\/p>\n<ol>\n<li>Poor communication:&nbsp;\u201cI have <strong>stuff<\/strong> to do before the meeting.\u201d<\/li>\n<li>Professional communication: \u201cI have to finish the XYZ report before the meeting.\u201d<\/li>\n<\/ol>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-545\" src=\"https:\/\/www.getsmarter.com\/blog\/wp-content\/uploads\/2016\/11\/People-Communication-Use-effective-communication-to-boost-performance-4.jpg\" alt=\"People-Communication-Use effective communication to boost performance 4\" width=\"970\" height=\"216\" srcset=\"https:\/\/www.getsmarter.com\/blog\/wp-content\/uploads\/2016\/11\/People-Communication-Use-effective-communication-to-boost-performance-4.jpg 900w, https:\/\/www.getsmarter.com\/blog\/wp-content\/uploads\/2016\/11\/People-Communication-Use-effective-communication-to-boost-performance-4-300x67.jpg 300w, https:\/\/www.getsmarter.com\/blog\/wp-content\/uploads\/2016\/11\/People-Communication-Use-effective-communication-to-boost-performance-4-768x171.jpg 768w\" sizes=\"auto, (max-width: 970px) 100vw, 970px\" \/><\/p>\n<p>George Mahl, a psychiatrist at Yale University, found that on average people use filler words for every 4.4 seconds of spontaneous speech.\u00b2 While they buy you time, they undermine your credibility.<\/p>\n<p>Communicate with authority by replacing these words with silent pauses. They allow your listener time to process the information you\u2019re communicating and make you more convincing. If you\u2019re using filler words because you\u2019re unsure of what you\u2019re saying, simply state it.<\/p>\n<ol>\n<li>Poor communication:&nbsp;\u201c<strong>So<\/strong>, the <strong>uh<\/strong> manager will see you in around&#8230;&nbsp;<strong>um<\/strong>&#8230; half an hour.\u201d<\/li>\n<li>Professional communication: \u201cThe manager will see you\u2026 I\u2019m not sure when. Probably in about half an hour.\u201d<\/li>\n<\/ol>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-546\" src=\"https:\/\/www.getsmarter.com\/blog\/wp-content\/uploads\/2016\/11\/People-Communication-Use-effective-communication-to-boost-performance-5.jpg\" alt=\"People-Communication-Use effective communication to boost performance 5\" width=\"970\" height=\"216\" srcset=\"https:\/\/www.getsmarter.com\/blog\/wp-content\/uploads\/2016\/11\/People-Communication-Use-effective-communication-to-boost-performance-5.jpg 900w, https:\/\/www.getsmarter.com\/blog\/wp-content\/uploads\/2016\/11\/People-Communication-Use-effective-communication-to-boost-performance-5-300x67.jpg 300w, https:\/\/www.getsmarter.com\/blog\/wp-content\/uploads\/2016\/11\/People-Communication-Use-effective-communication-to-boost-performance-5-768x171.jpg 768w\" sizes=\"auto, (max-width: 970px) 100vw, 970px\" \/><\/p>\n<p>&#8216;Like&#8217; is another form of filler word that buys time to introduce your next idea, and instantly destroys the credibility of that idea. (\u201cThere are, like, so many new interns starting this month.\u201d)<\/p>\n<p>&#8216;Like&#8217; is also used as a poor communicative substitute to convey similarity (\u201cit\u2019s like being on a rollercoaster\u201d), or to quote others. If you aren\u2019t using a simile, choose a more precise word to validate your intelligence.<\/p>\n<ol>\n<li>Poor communication:&nbsp;\u201cShe was <strong>like<\/strong>, \u2018I can\u2019t believe I have to do this\u2019.\u201d<\/li>\n<li>Professional communication: \u201cShe said she couldn\u2019t believe she had to do it.\u201d<\/li>\n<\/ol>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-547\" src=\"https:\/\/www.getsmarter.com\/blog\/wp-content\/uploads\/2016\/11\/People-Communication-Use-effective-communication-to-boost-performance-6.jpg\" alt=\"People-Communication-Use effective communication to boost performance 6\" width=\"970\" height=\"216\" srcset=\"https:\/\/www.getsmarter.com\/blog\/wp-content\/uploads\/2016\/11\/People-Communication-Use-effective-communication-to-boost-performance-6.jpg 900w, https:\/\/www.getsmarter.com\/blog\/wp-content\/uploads\/2016\/11\/People-Communication-Use-effective-communication-to-boost-performance-6-300x67.jpg 300w, https:\/\/www.getsmarter.com\/blog\/wp-content\/uploads\/2016\/11\/People-Communication-Use-effective-communication-to-boost-performance-6-768x171.jpg 768w\" sizes=\"auto, (max-width: 970px) 100vw, 970px\" \/><\/p>\n<p>When you ask others if you\u2019re making sense, it opens up the possibility for them to question whether you are, and makes you seem desperate for approval. If you want to engage your listener, ask for their opinion. Otherwise leave this phrase out altogether.<\/p>\n<ol>\n<li>Poor communication:&nbsp;\u201c&#8230; and that\u2019s why we should have longer breaks. <strong>You know what I mean?<\/strong>\u201d<\/li>\n<li>Professional communication: \u201c&#8230; and that\u2019s why we should have longer breaks. What are your thoughts?\u201d<\/li>\n<\/ol>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-548\" src=\"https:\/\/www.getsmarter.com\/blog\/wp-content\/uploads\/2016\/11\/People-Communication-Use-effective-communication-to-boost-performance-7.jpg\" alt=\"People-Communication-Use effective communication to boost performance 7\" width=\"970\" height=\"216\" srcset=\"https:\/\/www.getsmarter.com\/blog\/wp-content\/uploads\/2016\/11\/People-Communication-Use-effective-communication-to-boost-performance-7.jpg 900w, https:\/\/www.getsmarter.com\/blog\/wp-content\/uploads\/2016\/11\/People-Communication-Use-effective-communication-to-boost-performance-7-300x67.jpg 300w, https:\/\/www.getsmarter.com\/blog\/wp-content\/uploads\/2016\/11\/People-Communication-Use-effective-communication-to-boost-performance-7-768x171.jpg 768w\" sizes=\"auto, (max-width: 970px) 100vw, 970px\" \/><\/p>\n<p>Presenting an idea as a question subconsciously communicates to your audience that you don\u2019t value your idea. Phrase your ideas as statements to convey confidence and authority.<\/p>\n<ol>\n<li>Poor communication:&nbsp;\u201cThat idea could work, but <strong>what if we tried<\/strong> doing it this way?\u201d<\/li>\n<li>Professional communication: \u201cI think we should do it this way.\u201d<\/li>\n<\/ol>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-549\" src=\"https:\/\/www.getsmarter.com\/blog\/wp-content\/uploads\/2016\/11\/People-Communication-Use-effective-communication-to-boost-performance-8.jpg\" alt=\"People-Communication-Use effective communication to boost performance 8\" width=\"970\" height=\"216\" srcset=\"https:\/\/www.getsmarter.com\/blog\/wp-content\/uploads\/2016\/11\/People-Communication-Use-effective-communication-to-boost-performance-8.jpg 900w, https:\/\/www.getsmarter.com\/blog\/wp-content\/uploads\/2016\/11\/People-Communication-Use-effective-communication-to-boost-performance-8-300x67.jpg 300w, https:\/\/www.getsmarter.com\/blog\/wp-content\/uploads\/2016\/11\/People-Communication-Use-effective-communication-to-boost-performance-8-768x171.jpg 768w\" sizes=\"auto, (max-width: 970px) 100vw, 970px\" \/><\/p>\n<p>Stating this communicates that what you\u2019ve been asked to do is actually a problem or inconvenience. Communicate with more confidence by framing the task in a positive light.<\/p>\n<ol>\n<li>Poor communication:&nbsp;\u201c<strong>No problem<\/strong>. I\u2019ll get to it straight away.\u201d<\/li>\n<li>Professional communication: \u201cI\u2019ll happily take care of that.\u201d<\/li>\n<\/ol>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-550\" src=\"https:\/\/www.getsmarter.com\/blog\/wp-content\/uploads\/2016\/11\/People-Communication-Use-effective-communication-to-boost-performance-9.jpg\" alt=\"People-Communication-Use effective communication to boost performance 9\" width=\"970\" height=\"216\" srcset=\"https:\/\/www.getsmarter.com\/blog\/wp-content\/uploads\/2016\/11\/People-Communication-Use-effective-communication-to-boost-performance-9.jpg 900w, https:\/\/www.getsmarter.com\/blog\/wp-content\/uploads\/2016\/11\/People-Communication-Use-effective-communication-to-boost-performance-9-300x67.jpg 300w, https:\/\/www.getsmarter.com\/blog\/wp-content\/uploads\/2016\/11\/People-Communication-Use-effective-communication-to-boost-performance-9-768x171.jpg 768w\" sizes=\"auto, (max-width: 970px) 100vw, 970px\" \/><\/p>\n<p>This common phrase communicates that you are unsure of your abilities. If you try, you might fail. Don\u2019t try, just do it.<\/p>\n<ol>\n<li>Poor communication:&nbsp;\u201cI\u2019ll <strong>try<\/strong> my best.\u201d<\/li>\n<li>Professional communication: \u201cI\u2019ll get it done.\u201d<\/li>\n<\/ol>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-551\" src=\"https:\/\/www.getsmarter.com\/blog\/wp-content\/uploads\/2016\/11\/People-Communication-Use-effective-communication-to-boost-performance-10.jpg\" alt=\"People-Communication-Use effective communication to boost performance 10\" width=\"970\" height=\"216\" srcset=\"https:\/\/www.getsmarter.com\/blog\/wp-content\/uploads\/2016\/11\/People-Communication-Use-effective-communication-to-boost-performance-10.jpg 900w, https:\/\/www.getsmarter.com\/blog\/wp-content\/uploads\/2016\/11\/People-Communication-Use-effective-communication-to-boost-performance-10-300x67.jpg 300w, https:\/\/www.getsmarter.com\/blog\/wp-content\/uploads\/2016\/11\/People-Communication-Use-effective-communication-to-boost-performance-10-768x171.jpg 768w\" sizes=\"auto, (max-width: 970px) 100vw, 970px\" \/><\/p>\n<p>Starting a sentence with a qualifier such as this discredits anything that follows it. Communicating where you lack expertise serves no purpose. Leave it out to sound more confident.<\/p>\n<ol>\n<li>Poor communication:&nbsp;\u201c<strong>This isn\u2019t my specialty<\/strong>, but I think we should cut the red wire.\u201d<\/li>\n<li>Professional communication: \u201cI think we should cut the red wire.\u201d<\/li>\n<\/ol>\n<hr>\n<h5 style=\"text-align: center;\">Want to find out about more ways to have professional communication?<\/h5>\n<p style=\"text-align: center;\">Maximise your career performance by taking the UCT Professional Communication and Office Management online short course.<\/p>\n<p style=\"text-align: center;\"><a class=\"button large postcta\" href=\"https:\/\/www.getsmarter.com\/courses\/za\/uct-professional-communication-and-office-administration-short-course\" target=\"_blank\" rel=\"noopener\">TAKE ME THERE<\/a><\/p>\n<p>\u00b9<a href=\"https:\/\/iabcemena.com\/uk\/does-your-work-add-value\/\" target=\"_blank\" rel=\"noopener\">iabcemena.com<\/a><br \/>\n\u00b2<a href=\"http:\/\/www.nytimes.com\/2004\/01\/03\/arts\/think-tank-just-like-er-words-not-um-throwaways.html?_r=0\" target=\"_blank\" rel=\"noopener\">nytimes.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The 10 phrases you should eliminate from your vocabulary today.<\/p>\n","protected":false},"author":74,"featured_media":40837,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[1],"tags":[122,123],"article-format":[],"class_list":["post-541","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-career-advice","tag-business-management","tag-talent-management"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.2 (Yoast SEO v26.2) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Use Professional Communication to Boost Workplace Performance<\/title>\n<meta name=\"description\" content=\"Communication is one of the pillars of any organisation. 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