Certificate Administrator

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Reference: CAOR0711

The Certificate Administrator's main responsibilities will be to administratively manage the certificate process for several courses and provide certificate-related student support.

Key responsibilities

  • Facilitate and manage courses during the certificate process to ensure that students receive certificates within the designated timeline.
  • Assume responsibility for own productivity to ensure maximum efficiency.
  • Process returned and re-issued certificates to ensure that students benefit from a continuous professional service.
  • Schedule and complete necessary tasks relevant to the certificate process within the correct timelines.
  • Administratively prepare certificates in line with the prescribed certification experience, to be issued to students who qualify to receive them.
  • Quality check physical certificates received from the university and create and maintain associated records in the Certification Database.
  • Assist with student certificate queries, timeously, to ensure that the students are supported and informed.
  • Assist with resolving student complaints and conflicts so that students are satisfied with the product.
  • Support the Certificates Controller in managing certificate exceptions.
  • Other Ad-Hoc duties as required.
  • Maintain  the certification filing and storing system.

Job requirements

  • Matric.
  • Sound computer literacy.
  • Meticulous accuracy and attention to detail.
  • Good organisational skills.
  • Great communication skills.
  • Exceptional administrative skills.
  • 2 - 3 years work experience.
  • Strong interpersonal skills.

Job specific competencies

  • Functional expertise.
  • Dedication to quality and service.
  • Interpersonal skills.
  • Teamwork and partnership.
  • Solving problems and getting results.
  • Self-management and taking initiative where required.

What you'll get from us:

  • A high growth company that is rapidly emerging as a leader in the South African Edtech space
  • Continuous training with opportunities for professional development
  • A deep commitment to fostering a great work-life balance
  • A huge support system
  • The opportunity to continue your own education: we pay for two continuing education GetSmarter short courses a year for every GetSmarter employee

Why It’s Great to Work at GetSmarter

GetSmarter offers a high-energy work environment that’s both challenging and fun. We work hard, but our office is a social place. We believe that a community of motivated, healthy and happy employees is key to a thriving team. This is why we place huge importance on the culture at GetSmarter and creating an environment that brings out the best in our team.


GetSmarter offers a comprehensive benefits package:

  • Subsidised medical aid
  • Subsidised healthy meals and in-house canteen
  • Free gym
  • Generous paid leave policies
  • Free enrolment in two GetSmarter-powered online short courses annually
  • Continuous professional development
  • A complimentary caffeine kick every morning and afternoon, made by our in-house baristas
  • Fun theme days and spontaneous activities planned by our culture squad