Education Operations Coordinator

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Reference: 10192/FN/2112018

Own and manage the systems, resources, and processes within the team and be responsible for creating and implementing processes and operational efficiencies.

Our Operations Coordinator is responsible for managing the operations of the Academic Staff Team to ensure the successful delivery of better education and effective teaching to our students at scale. They are responsible for allocating and overseeing resource and capacity planning, scheduling and ensuring effective process and workflow improvements and integration within the Academic Staff team.  To support this they own and manage the systems, resources, and processes within the team and are responsible for creating and implementing processes and operational efficiencies which:

  1.     Impact key Academic Staff organisational metrics (including grading deadlines, teaching team engagement and quality)
  2.     Increase operational efficiencies to support the effective scaling of our teaching teams and academic practices over time

This is a service provider role that requires the demonstrated ability to balance multiple projects and priorities with excellent attention to detail.  Our Operations Coordinator is someone who has a unique blend of experience who:

  • Will roll up their sleeves and take ownership of the operational efficiencies, structure, improvements, and development in the Academic Staff Team.
  • Will advise on operational improvements across the Presentation Teams.
  • Has experience in creating and improving processes.
  • Can create system requirements documents.
  • Is technically- and analytically-minded, with a minimum 2-year experience with CRM systems (preferably SalesForce). Experience with Moodle is advantageous.
  • 2-3 years in an operational/project management role.
  • Prior experience working in an Academic context is advantageous.
  • Is an effective communicator who is comfortable juggling multiple interests in a fast-growing, ever-changing organisation.   

Job-specific competencies:

  • Ability to work under pressure and to tight deadlines
  • Great communication and interpersonal skills
  • The ability to win others over
  • Excellent attention to detail
  • Great team player
  • Strong decision making skills.
  • Passion for learning

What you'll get from us:

  • A high growth company that is rapidly emerging as a leader in the South African Edtech space
  • Continuous training with opportunities for professional development
  • A deep commitment to fostering a great work-life balance
  • A huge support system
  • The opportunity to continue your own education: we pay for two continuing education GetSmarter short courses a year for every GetSmarter employee

Why It’s Great to Work at GetSmarter

GetSmarter offers a high-energy work environment that’s both challenging and fun. We work hard, but our office is a social place. We believe that a community of motivated, healthy and happy employees is key to a thriving team. This is why we place huge importance on the culture at GetSmarter and creating an environment that brings out the best in our team.


GetSmarter offers a comprehensive benefits package:

  • Subsidised medical aid
  • Subsidised healthy meals and in-house canteen
  • Subsidised  in-house biokineticist
  • Free gym
  • Generous paid leave policies
  • Free enrolment in two GetSmarter-powered online short courses annually
  • Continuous professional development through our Sales Training Academy
  • A complimentary caffeine kick every morning and afternoon, made by our in-house barista
  • Fun theme days and spontaneous activities planned by our culture squad