Supply Chain Coordinator

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The Supply Chain Coordinator is the person responsible for executing and maintaining the outbound function in Certification Supply Chain within the Office of the Registrar. Key to this role is ensure all outgoing certificates are packaged according to spec and inventory is monitored and maintained.

Key Role and Responsibilities:


  • Preparation of all shipments and packaging of all certificates in accordance with individual university specifications and requirements.
  • Shipment/waybill data capture.
  • Maintaining the 2 day SLA from when certificates are received to dispatch.
  • To collaborate with Inbound and Processing functions within Supply Chain to ensure Certification SLAs are met.
  • Loading tracking numbers into student portal.
  • Ensuring daily courier collections are met and managed.
  • Assisting Inbound with exceptions to ensure there are no repeat exceptions.
  • Resolving all problem parcels and deliveries with courier agents.
  • Maintaining healthy and positive working relationships with courier stakeholders to ensure smooth day to day operations.


  • Placing packaging orders in line with forecasted certificate projections.
  • Receiving and quality checking all incoming inventory.
  • Maintaining supplier delivery conformance.
  • Quality control and stock take of all inventory.
  • Systematic inventory ordering and stock tracking.
  • Maintaining 98% inventory accuracy.
  • Dispensing of inventory for inbound printing function.

Returns and Archives

  • Return receipt, resolution and dispatch.
  • Initiating direct student communications through ticketing system, Freshdesk.
  • Maining SLA of 5 days returns resolution.
  • Capturing and allocating resolved/redispatched waybills into required systems for cost and tracking purposes.
  • Archive recons and monthly resolution action.


  • Delivery success and cost dashboard management.
  • Reporting on delivery stats on local and international presentations to Head of Supply Chain and Communications Officer for survey purposes.

Invoicing Responsibilities

  • Inventory payment submissions and recons.
  • Courier invoice recon per presentation and submission to finance for payment.
  • Ensuring all payments are captured in time with month and quarter ends based on Head of Supply Chain guidelines.
  • OR stationery ordering and payment submissions.


Education and Experience:

  • 2 years experience in a supply chain role.
  • Proficiency in G-Suite Products (Google Sheets, Google Drive, etc.)
  • Proficiency in Excel
  • Sound computer literacy
  • Strong communication skills


Working Conditions

GetSmarter is a fast-paced, high-pressured environment and you will be expected to keep up with minimal support.

  • The key function of the Supply Chain Department is to achieve optimal turnaround times from receiving certificates to getting them to our students. It is the tail end of the overall customer experience and it is up to the department to strive for 100% accuracy.
  • Teamwork is critical to achieving success in this role. You will need to establish strong relationships with leaders across the team and within your own division.
  • We don’t micromanage. So, you have to diagnose problems and brainstorm solutions without any prompts.
  • Things change all the time. You will find yourself being pulled in many directions and it is up to you to either sink or swim