Country General Management, ZA

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Reference: 10587/CC/14122018

We’re on the search for a dynamic, entrepreneurial and strategic leader to manage a team of GMs serving a portfolio of university partners in South Africa. The GM will manage the team, as well as the relationship with the universities, along with all cross-functional internal operations related to partnership success within the ZA/Africa region. Our ideal candidate will possess superior relationship building skills, management and goal setting and execution experience and an unmatched business acumen.

Responsibilities Include, But Are Not Limited To:

  • Overseeing the General Managers addressing all 2U operations related to the university partnerships within the region; measure performance of company goals and proactively establishing targets for improvement
  • Partnering with Dean/senior faculty level within the region, as well as other leadership at the school and across the university to ensure short course and program success
  • Acting as final decision maker for all business operations components related to short courses, including curriculum, marketing, admissions and post-enrollment services
  • Developing, reviewing, updating and implementing strategic planning; this includes marketing/sales, support services and curriculum development
  • Effectively building and managing relationship with the university; acting with the GM as the relationship manager for 2U and leveraging the relationship to assist with maintaining efficient operational processes
  • Matrix managing internal partners responsible for other operational areas associated with the short course or program (e.g. marketing and technology)
  • Directly managing GM and Program Management staff in the region
  • Collaborating directly with Functional Heads – including Tech, Education, Marketing, Student Success, Finance – to develop the highest quality courses and serve the university at the highest level
  • Serving as subject matter expert for market space and curriculum for the 2U organisation


Education and Experience:

  • Bachelor's degree required; Master’s preferred
  • Demonstrated expertise in a variety of the field’s concepts, practices and procedures
  • 7-10 years’ experience managing external clients/partners and leading large scale internal operations and teams
  • Record of success with entrepreneurial approach to building and sustaining effective partnerships and business operations in both dynamic matrix environment and established environment
  • Experiencing in goal setting and building high-performing teams and team metrics.

Other Attributes That Will Help You in This Role:

  • Confident decision-making abilities and an ability to lead people in order to get results
  • Proven success in a matrix management environment
  • Strong organizational and communication skills with the ability work and contribute in a team environment
  • Enthusiasm and the ability to thrive in an atmosphere of constant change

Working Conditions

This job will require extensive travelling to Universities in South Africa.

Management Responsibilities

This job will have 3 direct reports.