The General Manager will manage both the relationship with the assigned university partner for short-courses or other offerings, along with all cross-functional internal operations related to the university partnership.
Melindi Britz | SVP University Partnerships and Portfolio General Manager
To be determined
Manage all 2U/short course/degree operations related to the partnership; measure performance of company goals and proactively establish targets for improvement
Partner with faculty, and university management, as well as other leadership at the school and across the university to ensure programme success
Effectively build and manage relationships with the university; act as the relationship manager for 2U degree/short courses, or other offerings and leverage the relationship to assist with maintaining efficient operational processes
Ability to engage on key academic development aspects such as curriculum design, scaffolding, assessment and quality assurance
Be the liaison that works in the interests of the partnership between 2U and our University Partners. This includes working with representatives at every level of the University, including leadership at the school and across the university to ensure program success
In collaboration with key stakeholders, act as final decision maker for all business operations components including curriculum, marketing, admissions and post-enrollment services
Matrix manage internal partners responsible for other operational areas associated with the program (e.g. marketing and technology)
Directly manage Programme Operations staff and/or work closely with operational team across short course and degree business.
Strategic direction and execution
Develop, review, update and implement strategic planning of all components relating to the successful development, launch and presentation of the product; this includes marketing/sales, support services and curriculum development
Facilitate discussions with University Partners about new course selection, development, and presentation to students
Serve as subject matter expert for market space and curriculum for all 2U products; currently, the 2U degree and GetSmarter short course
Develop and help implement the growth plan, including product, offerings and expansion of courses and degrees, with the assigned university partner
Act as final decision maker for all business operations components including curriculum, marketing, admissions and post-enrollment services
Oversee all aspects of the financial performance of 2U’s business with the university to achieve agreed upon targets
Education and Experience:
Bachelor's degree required; Master’s preferred.
Demonstrated expertise in a variety of the fields’ concepts, practices and procedures.
5+ years’ experience managing external clients/partners and leading large scale internal operations.
Record of success with entrepreneurial approach to building and sustaining effective partnerships and business operations in both dynamic matrix environment and established environment
Confident decision-making abilities and an ability to lead people in order to get results
Proven success in a matrix management environment
Strong organizational and communication skills with the ability to work and contribute in a team environment
Effective verbal and written communication skills
Enthusiasm and the ability to thrive in an atmosphere of constant change
Travel will be required from time to time with appropriate notice.
Irregular work schedule required to accommodate meetings across different time zones.
Experience in one or more of the following areas would be advantageous, business development, teaching, relationship management, management experience
Relevant residence or documentation to work in South Africa