Summary of Job:
The Manager, Student Success is a critical role responsible for driving revenue and student retention, owning the university partner relationship as it relates to student engagement, and managing a team of dedicated Student Success Advisors at 2U. Student Success owns the outcomes of our students through a combination of high touch, consultative coaching and data-driven decision making. The Manager, Student Success will serve as the strategic and operational champion to drive great outcomes for our students. This role will oversee a program team with full accountability for student retention, satisfaction, and outcomes. The SSM is one of the most pivotal roles in the Student Success organization due to their responsibilities over customer engagement and satisfaction, developing Student Success Advisors to success as individual contributors and leaders, as well as revenue and forecast responsibilities.
The Manager will be an instrumental member of the Student Success team, and directly manage a team of program specific Student Success Advisors who are responsible for owning the entirety of the student experience. Along with Student Success leadership, the Manager will serve as a subject matter expert in student success and retention as well as implement processes and strategic engagements designed to execute on this strategy. Managers will serve as an additional resource and escalation point to students while fully supporting our university partners.