Governance Lead

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Reference: 10200/MZ/20190705

Are you passionate about implementing Governance related projects and initiatives within the Education space?

We want you!

Summary of Job:

Is the person who administers and implements Governance related projects and initiatives within the Education Division, under the direction of the Head of Governance. The Governance Lead is responsible for ensuring that GetSmarter’s educational policies are well-aligned to university requirements, working closely with the Operations Leads to ensure processes meet these requirements. The Governance Lead also assists with administering the Quality Management System within the Education Division. 


 Key Role and Responsibilities: 

  • Provide guidance on Education Division policies to internal teams
  • Assess the educational compliance requirements based on agreements entered into between GetSmarter and it’s university partners and the lead GetSmarter’s compliance in these areas.
  • Provide training to Education Division team members on university / GetSmarter policies, including appeals and plagiarism.
  • Support Leads in the division in up-skilling their abilities to compile incident reports.
  • Monitor all incidents, complaints, and appeals and, where these indicate processes / policies that need to change, table these at the Ops Forum. 

Policy documentation and record keeping:

  • Develop and maintain the university academic administration and policy packs for all universities that GetSmarter collaborates with. 
  • Ensure the Honour Codes and policy sections of Student Handbooks are well maintained and updated.
  • Ensure that Education Division policies are well maintained and stored in the intranet. 
  • Support in overseeing the incident reporting process
  • Report on incidents submitted on a weekly basis.
  • Ensure that teams are adhering to the incident reporting process by reporting on team performance.
  • Report on the progress of long term remedial action for reported incidents.
  • Work with Legal and Compliance and Ops Leads in the improvement of the company wide incident reporting process.


Oversee the appeals process:

  • Report on adherence to the appeals process.
  • Ensure accurate and up to date record keeping of all appeals.
  • Assess the current appeals process against best practice.
  • Quality Assurance
  • Assist the Head of Governance with the administration of the Quality Management System (QMS) as needed.
  • Attend the Quality Forum.
  • Assist with report writing and distribution of outcomes from the Quality Forum.
  • Reporting 
  • Contribute to weekly reports for review by the Registrar.
  • Education Partner Dashboard Tableau access requests and maintenance
  • Liaise with GMs and Data team to ensure that processes are in place to ensure that UP administrators have the required access to reporting in Tableau.
  • Where maintenance is or enhancements are required, raise these with the Data team.
  • Research best practice
  • Stay abreast of academic integrity best practice within the online space, and short courses in particular, to inform policy development.


Education and Experience:

  • 2 - 3  years work experience.
  • LLB may be advantageous.
  • Policy drafting and adherence monitoring will be advantageous.
  • Attention to detail + Good communication skills + Ability to work independently + under frequent and irregular deadlines.