The B2B Operations Manager is responsible for improving existing and developing new business process frameworks, whilst leaning into, understanding, and utilising company-wide systems and infrastructure to support the growth and expansion of the 2U B2B Sales Division. This will be achieved through working closely with the Head of Corporate Sales and establishing strong relationships with all the relevant business verticals to execute projects and standardize B2B operations.
Key Role and Responsibilities:
Assist Head of Corporate Sales in executing strategic objectives for the B2B division.
Develop and enhance B2B processes by collaborating with Finance, Sales Operations, Marketing and Education.
Drive health of our database and reporting through data enrichment, hygiene, segmentation and automating manual reporting.
Regular interaction with finance to ensure clean and accurate sales data including efficient debt collection procedures are implemented and adhered to.
Assist Finance with real-time new deal structuring, financial modelling and financial analysis work.
Collaborate with Sales Operations and Business Analysts to develop and implement B2B deal flow operations in Salesforce.
Assist with refining key performance metrics and dashboards to provide visibility to sales leadership; regularly provide key business insights and recommendations for improvement to executives.
Manage the Corporate Sales Administration function (1 x Administration Coordinator with 1 x direct report - Administrative Assistant) and focus on automating administration processes for efficiency.
Education and Experience:
3 - 4 Year Business degree or relevant related qualification, preferably postgraduate.
5+ years experience in Sales and/or Finance Operations leadership in a tech environment
5+ years experience with CRM systems (preferably Salesforce)
Demonstrable, strong financial knowledge, encompassing financial concepts, procedures and the ability to address financial problems with a business solution
Proven ability to understand and translate data and metrics into business activities
Excellent analytical, business intelligence and project management skills
Ability to multitask and work under pressure
Great organisational and administration skills
Take ownership and embrace projects
Good interpersonal skills
Excellent verbal and written communication skills
Good problem solver & ‘out-the-box thinker’
Must be self-motivated and aware of deadlines
Must have the ability to effectively work as part of a team