B2B Operations Manager

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Reference: 10937/AC/09012019

Are you interested in improving frameworks and systems to support and grow our B2B Sales Division?

We want to meet you!


The B2B Operations Manager is responsible for improving existing and developing new business process frameworks, whilst leaning into, understanding, and utilising company-wide systems and infrastructure to support the growth and expansion of the 2U B2B Sales Division. This will be achieved through working closely with the Head of Corporate Sales and establishing strong relationships with all the relevant business verticals to execute projects and standardize B2B operations.

Key Role and Responsibilities:

  1. Assist Head of Corporate Sales in executing strategic objectives for the B2B division.
  2. Develop and enhance B2B processes by collaborating with Finance, Sales Operations, Marketing and Education.
  3. Drive health of our database and reporting through data enrichment, hygiene, segmentation and automating manual reporting.
  4. Regular interaction with finance to ensure clean and accurate sales data including efficient debt collection procedures are implemented and adhered to.
  5. Assist Finance with real-time new deal structuring, financial modelling and financial analysis work.
  6. Collaborate with Sales Operations and Business Analysts to develop and implement B2B deal flow operations in Salesforce.
  7. Assist with refining key performance metrics and dashboards to provide visibility to sales leadership; regularly provide key business insights and recommendations for improvement to executives.
  8. Manage the Corporate Sales Administration function (1 x Administration Coordinator with 1 x direct report - Administrative Assistant) and focus on automating administration processes for efficiency.

Education and Experience:

  • 3 - 4  Year Business degree or relevant related qualification, preferably postgraduate.
  • 5+ years experience in Sales and/or Finance Operations leadership in a tech environment
  • 5+ years experience with CRM systems (preferably Salesforce)
  • Demonstrable, strong financial knowledge, encompassing financial concepts, procedures and the ability to address financial problems with a business solution
  • Proven ability to understand and translate data and metrics into business activities
  • Excellent analytical, business intelligence and project management skills
  • Ability to multitask and work under pressure

Additional Competencies

  • Great organisational and administration skills
  • Take ownership and embrace projects
  • Good interpersonal skills
  • Excellent verbal and written communication skills
  • Good problem solver & ‘out-the-box thinker’
  • Must be self-motivated and aware of deadlines
  • Must have the ability to effectively work as part of a team
  • Enthusiasm, passion and a can-do attitude
  • Must be a fast learner