The Client Success Manager is responsible for managing, nurturing and developing strategic long-term relationships with a select portfolio of accounts in their respective region. Through aligning 2U GetSmarter’s short course strategic product offering to client’s operation needs, the CSM will be required to own and drive the corporate sales process.
The role requires a high contact strategy, establishing great relationships, implementing account specific strategies that involves capability frameworks and consistently reviewing clients unique learning needs.
This role requires persistence, creative problem solving and a proactive, ambitious approach to B2B selling. This person will work closely with the Head of Business Development to maximize deal closing efficiency.
Key Role and Responsibilities:
Achieving set monthly, quarterly and annual revenue targets through continuous account management (including regular face to face interaction, creating multiple contact points in each corporate account, and personal relationship building with these contacts).
Proposing strategic product offering to a portfolio of client’s based on their operational (learning and development) needs.
Ensuring the successful transition from proposal, to long term contract, with all of the clients in your portfolio.
Working with the New Business Developers, on select clients, to facilitate the closing of long term contracts.
Completing regular needs analyses, formulating proposals, detailing costing, and negotiating payment terms with organisations.
Ensuring a minimum of 20% churn.
Quarterly account reviews, sharing performance and next steps of top accounts.
Education and Experience:
3 - 4 Year Marketing or Sales related qualification.
5 - 8 Years business development or account management experience in a B2B environment - preferably SAAS technologies; IT; or online education.
Experience dealing with, and successfully, influencing high level/C-suite executives.
Ability to multitask, manage projects and work under pressure.
Excellent interpersonal, leadership, negotiation skills and creativity.
Excellent verbal and written communication skills.
Basic data analysis skills.
Willingness to travel internationally & domestically.
The Client Success Manager is required to travel on a regular basis - travelling is predominantly domestic with potential international travelling dependent on demand and opportunity - This is discretionary and approved by the Corporate Sales Manager and Head of Corporate Sales.