This role will require a Spanish speaking Course Consultant who is responsible for recruiting students for various short courses and is accountable for reaching set monthly student targets. We need professional well-spoken graduates to help our mid-career students to decide how our internationally recognised short courses fit within their career growth. You will be required to serve our customers with dedication, commitment, pride and inspire them to action through meaningful conversations. Due to the nature of this role, shift work is required between 1:00pm and 10:00pm.
Key Role and Responsibilities:
Manage and respond to incoming queries for relevant courses and work progressively to close the sale, through execution of email and telephone strategies.
Employ telesales or equivalent marketing strategies to ensure we reach all leads interested in pursuing studies for our respective courses.
Complete structured and unstructured tasks related to each marketing campaign during the preparation, implementation, and wrap-up phases and constantly seek opportunities to improve processes.
Manage integration of content and all marketing activities into sales strategy and apply this strategy to both email and telephone contact points.
Continuously monitor campaign performance and progress and communicate findings to relevant Lead Course Consultant.
Complete product knowledge training and proactively seek ways to improve product and industry knowledge and better understand the target market for courses.
Accurately collate data and compile necessary reports relating to marketing campaigns, relevant projects and student groups.
Process incoming registrations (individual and group) following outlined process and liaise with relevant departments when required.
Assume responsibility for own productivity, remain up to date on company projects and ensure company and department objectives are met.
Education and Experience:
Matric required and tertiary education is a must.
1+ years of phone-based experience in a metrics-driven environment .
Strong sales and customer service background.
Experience in higher education or teaching is preferred.
Verbal and written fluency of the Spanish and English language.
Excellent computer skills (Microsoft Office, inclusive of Word, Excel, PowerPoint.)
Job specific competencies:
Excellent written and verbal communication skills.
Ability to work effectively in a team.
Excellent telephone etiquette.
Ability to work under pressure and handle stress.
Passion and a 'can-do' attitude.
A Course Consultant will be required to work shifts based on business requirements. You may also be required to work on a Saturday, based on business requirements.