At 2U, we believe that the future of education is digital. Our Admissions team is crucial to the success of 2U and our university partners. As an Admissions Counselor, you will directly impact students’ ability to reach their highest potential using the world’s best digital education. Join our admissions team to make a difference!
Summary of Job:
We are looking for Admissions Counselors to recruit prospective student for one of our prestigious, highly-ranked University partners’ programmes. Recruiting qualified applicants for the top-tier programmes we partner with requires a consultative approach, an ability to meet challenges head-on, and a passion for changing lives through high quality education. In the role you will be the first point of contact for each and every student so a tenacious go getter attitude is a must. Due to the nature of this role, UK working hours will be the standard (10h00 to 19h00 Monday to Friday).
Key Role and Responsibilities:
Student Recruitment Activity
- Manage and respond to incoming queries and work progressively to close the sale, through execution of the appropriate contact strategies.
- Contacting international prospects via email and telephone to recruit them for the university. Must conduct a high quantity of contacts to inquiries to secure application and enrollment towards the programme(s).
- Communicating approved admissions presentations to promote programmes to prospective students.
- Determine appropriateness of candidates for admission based on admission requirements and career goal compatibility.
- E-mailing correspondence to prospective students to follow up with their intent to complete an application.
- Conducting follow-up activity with prospective students to ensure they are able to successfully complete the admissions and enrollment process.
- Closely assist and mentor students through the admissions process.
- Being persistent with a passion for education.
- Represent the University Partner to the best of your ability, keeping in mind that you need to protect the integrity, brand and reputation of the institution through every engagement with prospective students.
Education and Experience:
- A Bachelor’s Degree is required.
- 1+ year of phone-based experience in a metrics-driven environment.
- Strong sales and customer service background.
- Experience in higher education is advantageous.
- Verbal and written fluency in English.
- Excellent computer literacy.
Other Attributes That Will Help You in This Role:
- Exceptional communication and interpersonal skills with the ability to establish rapport with customer base.
- Ability to focus on specific quantifiable goals and deliver goals on a consistent basis.
- Ability to prioritise and multitask responsibilities at all times.
- Ability to utilise creative problem-solving skills to overcome any obstacles while guiding potential students through our course enrollment process.
- Strong closing and follow-up skills.
- Ability to work a flexible schedule to contact students internationally.
- Ability to work with a diverse team in a fast-paced, entrepreneurial environment.
- Enthusiasm and the ability to thrive in an atmosphere of constant change.
- Excellent telephone etiquette.
- Passion and a 'can-do' attitude.
- Admissions Counselors will be required to work UK business hours or shifts based on business requirements.
- You may also be required to work on a Saturday, should it be business requirements or need.
About 2U Inc. (NASDAQ: TWOU)
Eliminating the back row in higher education is not just a metaphor–it’s our mission. For more than a decade, 2U, Inc., a global leader in education technology, has been a trusted partner and brand steward of great universities. We build, deliver, and support more than 250 digital and in-person educational offerings, including graduate degrees, professional certificates, Trilogy-powered boot camps, and GetSmarter short courses. Together with our partners, 2U has positively transformed the lives of more than 150,000 students and lifelong learners. To learn more, visit 2U.com. #NoBackRow
2U Diversity and Inclusion Statement
At 2U, we are committed to creating and sustaining a culture that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities of our employees. We strive to offer a workplace where every employee feels empowered by the ways in which we are different, as well as the ways in which we are the same.
Why It’s Great to Work at 2U
2U Cape Town offers a high-energy work environment that’s both challenging and fun. We work hard, but our offices are casual and social places. We wear jeans to work and fuel brainstorming sessions with coffee from our in-house barista. We have other in-house perks like subsidised healthy meals, a gym with free yoga sessions and social events all year round. We celebrate special milestones like birthdays and workaversaries, truly showing that #RelationshipsMatter.
2U Cape Town offers a comprehensive benefits package:
- 2 complimentary Getsmarter short courses per year
- Subsidised medical aid with Discovery
- Employee Assistance Program (EAP)
- Generous leave policy including time off to volunteer for non-profit organizations
Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.