Technical Specialist (Workday / ERP)

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Reference: 3161/AB/23042019

Are you a strong communicator who enjoys working in a dynamic, team-oriented environment?

We want to meet you!

Summary of Job:

A self-motivated individual who is eager to contribute and learn.  The ideal candidate has strong communication and interpersonal skills and enjoys working in a dynamic, team-oriented environment; experience in configuring and supporting all aspects of Workday along with keen attention to detail timing. The Workday Administrator is responsible for the administration, and ongoing maintenance and support of the Workday platform while working collaboratively with stakeholders.

Key Role and Responsibilities:

  • Support the maintenance of the Workday platform as technical expert applying best practices

  • Perform Workday administrative functions which may include security maintenance, business process configuration, tenant configuration, and support for integrations

  • Work closely with functional area subject matter experts and other stakeholders as needed to test and implement efficient solutions

  • Troubleshoot and resolve system issues

  • Support Workday feature release updates and enhancements

  • Model best practice components of customer service

 Education and Experience:

  • 1-2 years’ experience with Workday in an administration role

  • Experience with ERP, CRM and Database’s

  • Experience with ticketing systems (i.e., JIRA, Remedy, etc.)

  • Ability to prioritize (and re-prioritize) as business needs change

  • Experience working with a diverse set of stakeholders

  • Excellent interpersonal skills and strong customer service orientation

  • Solid knowledge of Agile methodologies

  • Bachelor’s degree required; Computer Science, Information Systems, Operations or other technology specific field

Join our Cape Town team

2U, Inc., a global leader in education technology, is a trusted partner and brand steward of great universities. We build, deliver, and support digital and in-person educational offerings, including graduate degrees, professional certificates, Trilogy boot camps, and GetSmarter short courses. Our Cape Town office is the homebase of operations for our short course product, GetSmarter, which was acquired by 2U in 2017.

The Systems and Technology team is responsible for all information systems supporting business processes, and  the greater company infrastructure to support staff and product offerings.

Systems & Tech is made up of the following Departments:

  • Business Systems

  • Engineering (Software Development)

  • Web Infrastructure (Devops)

  • Cyber Security

  • Data Systems

  • Data Analytics

  • Internal Infrastructure