Welcome to frequently asked questions

Here you can find the answers you're looking for.

General questions


How do I get started?

Review our courses to gain an overview of the different options available and to find the correct course for your team. You can search by university or by course category. You can contact us and we will put you in touch with an account manager to complete your purchase. Your account manager can also assist with selecting the correct course for your team or answering any further questions.

Our research model and data-driven approach ensure that our courses will service your current skills gaps. Our growing portfolio of courses addresses critical business needs including digital transformation, future-focused business operations, as well as impactful leadership.

Our account managers are empowered with research to give you insight and a high-level overview of the greatest requirements in your industry. This will assist you with selecting the most relevant courses for your team to set your business apart both now and in the future. Start the conversation and contact us.

The Online Campus is the virtual classroom for your employees during their course. Through its easy-to-use interface, they will have access to a diverse variety of course content formats, including: interactive video lectures, module notes, practice quizzes, presentations, assignment briefs, and/or additional web resources.

On the Online Campus, they will have the ability to ask questions and interact with fellow students and the Head Tutor through the discussion forums. They can also content their personal Success Adviser should they have any questions or technical issues.

GetSmarter's learning model is designed to help working professionals improve their skills without compromising their work. The course work is broken up into manageable weekly modules, with incremental deadlines, which will enable your team to pace themselves without requiring time out of the office.

Upon the release of each weekly module, your employees will be presented with all the course materials, notes and assignments necessary for completion. They can also contact their Success Adviser who will help offer support and field any administrative requests they might have.

Yes, they can. The GetSmarter app is available for download on the Google Play Store and Apple App Store. Our app offers students access to the Online Campus so that they can engage with (or download) course material while they are on-the-go. Find out more information under the GetSmarter mobile app section of Frequently Asked Questions.

Employees who successfully complete their online short course will receive either a physical certificate or electronic certificate (or both) from a world-leading university or institution. This is a confirmation of course completion, participation or attendance (or other such similar designation issued by the respective university or institution), and indicates the skills, knowledge and competencies they gained for on-the-job application in their industry.

Some courses are endorsed by certain professional bodies, and/or may contribute towards one’s Continuing Professional Development (CPD) points, Continuing Education Units (CEU), Professional Development Units (PDU), or such other similar learning units as detailed on the respective course pages.

Your account manager will provide you with performance reporting of your employees showing their progress, grades, and overall performance on the course.

Your employees will receive personalized support from their Head Tutor and Success Adviser throughout their learning journey to ensure course completion and learning gain. The Head Tutor offers academic support and responds to queries relating to the course material, and the Success Adviser assists with administrative queries such as extensions or possible challenges when uploading assignments.

Yes, the courses run throughout the year and we can schedule your team to be a part of the next course presentation. Your account manager can help resolve any other queries in this regard.

We have a few payment options available for companies that enable flexibility to meet your budgeting needs. One of our payment methods includes tokens – this is credit that can be purchased at any time and redeemed towards courses for employees to ensure that you can plan ahead and budget for your team’s ongoing training.

If you want to find out more about any of our payment options or you want to know which you qualify for, please get in contact with an account manager here.

You are able to defer a course start date or cancel and request a full refund at any time before Module 2 of the course is released. For more information, please reach out to the your account manager or read our terms and conditions.

Are you a student taking a course?

If your employees want to see the Frequently Asked Questions for individual students, please visit our general GetSmarter FAQs below.Frequently Asked Questions

Need more answers?

If your question has not been answered on this page, you can contact us to submit your query. Contact us
Are you a student taking a course?