Welcome to frequently asked questions

Here you can find the answers you're looking for.

General questions

01

How can I contact GetSmarter?

We have numerous ways for you to get in touch with us. See the list of options below:

Call us: UK: +44 2038 236 998 US: +1 617 977 6889 Global: +27 87 550 6966
Email: admissions@getsmarter.com
Facebook: https://www.facebook.com/GetSmarterShortCourses/
Twitter: https://twitter.com/getsmarter
Youtube: https://www.youtube.com/channel/UCMOWlll34TkBDKOFQ...
Instagram: https://www.instagram.com/getsmarter_online/
LinkedIn: https://www.linkedin.com/school/getsmarter/

GetSmarter, a 2U, Inc. brand, partners with the world's leading universities to select, design and deliver premium online short courses with a data-driven focus on learning gain.

Technology meets academic rigor in our people-mediated model which enables lifelong learners across the globe to obtain industry-relevant skills that are certified by the world’s most reputable academic institutions.

GetSmarter was started in Cape Town, South Africa in 2008 and was acquired by 2U, Inc. in 2017. You can read more about GetSmarter here.

Whilst GetSmarter offers educational short courses in collaboration with some of the world's top universities, we are not an accredited educational institution and we do not have campuses. Our offices are located in Cape Town and London. All short courses offered are presented online, therefore you can complete a course from home or on-the-go, unless otherwise stated on the relevant course page and/or course prospectus, you just need a stable internet connection and enough time to complete your course. You can read more about how our online learning model works here.

The Cape Town office is the homebase of operations for 2U’s short course product, GetSmarter. GetSmarter was acquired by 2U, Inc. in 2017, and partners with the world's leading universities to select, design and deliver premium online short courses with a data-driven focus on learning gain. All GetSmarter courses are presented entirely online and are accessible from almost anywhere in the world.

This is not a scam. GetSmarter offers online short courses in collaboration with the world’s leading universities. The design of each online course is guided by university faculty and industry experts who will share their experience and in-depth knowledge with you throughout the course. This course affords you a Letter of Validation, issued by the university in question, as well as a certificate awarded by the university upon successful completion of the course. Should you have any further doubts, you can get in touch with the contact person of the university, the details of which will be on your Letter of Validation. You can read more about GetSmarter here.

All our short courses are presented online. You can complete course assignments (within the specified timeframes) in any environment that you choose to study in. Unless otherwise stated on the relevant course page and/or course prospectus, you just need a stable internet connection, a working computer and enough time to complete your course. You can read more about how our online learning model works here.

GetSmarter only offers online short courses. However, the broader 2U product offering includes Undergrad and Graduate degree programs, Professional Certificates and Boot Camps. You can find out more about them here on the 2U website. For more information on degrees offered by a university it is recommended that you contact the university directly.

Getsmarter online short courses lead to a certificate of completion, attendance or participation by the respective university. Only upon successful completion of a course will a student earn a certificate. The course content enables students to gain skills to remain confident, competent, and relevant in the workplace. The courses do not carry any credits towards a university degree or diploma qualification.

Some courses are endorsed by certain professional bodies, and/or may contribute towards one’s Continuing Professional Development (CPD) points, Continuing Education Units (CEU), Professional Development Units (PDU), or other similar learning units as detailed on the respective course pages.

As with any education, employment is not guaranteed. The courses presented by the various universities in collaboration with GetSmarter are approved by those leading universities and certification is confirmation of completion, attendance, participation, or other such similar designation issued by the respective university.

The online short courses from the world's leading universities, offered in collaboration with GetSmarter, result in a certificate of completion, attendance, participation, or other such similar designation issued by the respective university. These courses are non-credit bearing, unless otherwise specified on the particular course page or during course registration.

Some courses however are endorsed by certain professional bodies, and/or may contribute towards one’s Continuing Professional Development (CPD) points, Continuing Education Units (CEU), Professional Development Units (PDU), or other similar learning units as detailed on the respective course pages.

The courses are presented by various international universities in collaboration with GetSmarter and are approved by those universities that are internationally recognized.

We have an Online Learning Campus (OLC) for each university partner we collaborate with, which is where you’ll log in to find the course material. All registered students will receive their login details on the day that the course starts. If you have any problems with accessing your OLC, your dedicated Student Adviser will be able to assist. If you are looking for your Online Campus login, please see the list of university partner login pages here.

Student enrollment

The role of an Enrollment Adviser is to ensure that the learning outcomes of the course match your needs. The Enrollment Adviser can answer any questions you may have relating to the course and the learning outcomes. To speak to an Enrollment Adviser, please complete the course query form.

You can either pay your course fees in full before the course starts or elect to make use of our split payment option which allows you to settle your fees over the duration of the course. The split payment option incurs an administration fee of 3% of the course cost should you elect to make use of this option. If you want to find out more about any of these options please contact an Enrollment Adviser.

The Online Learning Campus (OLC) will be your virtual classroom for the duration of your course. Through its easy-to-use interface you'll have access to a diverse variety of course content formats, including: interactive video lectures, module notes, practice quizzes, presentations, assignment briefs, and/or additional web resources. Each module is released on a weekly basis, giving you the opportunity to study at your own pace and in your own time.

GetSmarter partners with the world's leading universities to select, design and deliver premium online short courses with a data-driven focus on learning gain. Technology meets academic rigor in our people-mediated model which enables lifelong learners across the globe to obtain industry-relevant skills that are certified by the world’s most reputable academic institutions. GetSmarter was started in Cape Town, South Africa in 2008 and was acquired by 2U. in 2017. You can read more about GetSmarter here.

The online short courses offered by GetSmarter in collaboration with the world's leading universities result in a certificate of completion, attendance, participation, or other such similar designation issued by the respective university. These courses are non-credit bearing, unless otherwise specified on the particular course page or during course registration.

Some courses however are endorsed by certain professional bodies, and/or may contribute towards one’s Continuing Professional Development (CPD) points, Continuing Education Units (CEU), Professional Development Units (PDU), or such other similar learning units as detailed on the respective course pages.

Upon successful completion of the course, students will receive a certificate endorsed by the university they enrolled with.

You can pay online via our secure payment gateway which supports both Visa and Mastercard backed transactions. Should you want to make payment via electronic transfer or direct deposit, banking details can be provided on request.

In terms of bursaries or scholarships, we are not able to offer any funding. Our online short courses are aimed at upskilling professionals in their respective fields, and for this reason, there is no application process for funding.

Some of our students have approached their employers for part or full funding to assist them in upskilling for future growth within their organization. Speak to your learning and development manager and encourage them to contact our business-to-business team to inquire about courses suited to your industry or business.

Alternatively, we offer installment plans for the payment of our courses. If you want to find out more about any of these options please contact an Enrollment Adviser.

This is not a scam. GetSmarter offers online short courses in collaboration with the world’s leading universities. The design of each online course is guided by university faculty and industry experts who will share their experience and in-depth knowledge with you throughout the course. This course affords you a Letter of Validation, issued by the university in question, as well as a certificate awarded by the university upon successful completion of the course. Should you have any further doubts, you can get in touch with the contact person of the university, the details of which will be on your Letter of Validation. You can read more about GetSmarter here.

University academics and subject-matter experts guide the content and development of the courses, approve all course materials and assessments, and have oversight of the evaluation of the participant group. GetSmarter presents the course online in a way that is highly supportive, interactive and manageable.

As part of our commitment to your professional development, GetSmarter offers you a two-week period to change your course start date, or cancel and request a full refund if you’re not fully satisfied. Cancellations and start date deferrals must be requested before the release of Module 2 of your course. For further information please contact your dedicated Success Adviser or read our terms and conditions.

Finance questions

Unfortunately, GetSmarter is not at liberty to provide you with the necessary documentation to enable you to claim a tax credit after completion of our short course offerings. GetSmarter offers non-credit-bearing educational short courses in collaboration with some of the world's top universities, but we may not be an "accredited educational institution" for tax purposes in your jurisdiction.

Unfortunately, the overall cost of the course (or the installment of the payment plan) should be paid in one transaction. If your credit card payment limit is less than this amount, we would advise that you liaise with your credit card issuer to increase the payment limit on your card. Please contact us to discuss payment plan options.

Please ensure that all information entered when making payment is complete and accurate. If you are unsure of something within the payment process, please contact us with your query. If you have accurately populated the required information and the error message persists, we suggest you contact your bank to authorize the payment.

You will receive all course-related emails and your login details from your dedicated Student Success Adviser, on the course start date.

This is an online-based course and, therefore, no course material will be sent to your postal or physical address. You can access your course material through the Online Learning Campus.

This may be due to the non-payment of the balance due by you on your split-payment arrangement. If your payment is not received within five (5) days of the split payment being due, you will unfortunately lose access to the Online Learning Campus. You will also subsequently be removed as an active student five (5) days after first losing access if you do not settle the outstanding balance.

Should you require a special arrangement due to life’s unforeseen circumstances, please contact us and we will be happy to assist you wherever we reasonably can.

We encourage our students to make use of our payment gateways. Payments made via our payment portals are instantaneous, while payment made via direct deposit, electronic funds transfer or wire instruction can take anything up to five (5) days to reflect in our account.

Once payment is received a payment receipt will be emailed to you from our finance team.

Unfortunately, once payment is received and allocated to your student account, we are unable to change the payment plan.

Your participation in a specific presentation of our course is only secured once you have made the minimum payment necessary to complete the registration process. If you have made payment, but are not able to join us for the presentation you registered for, all you need to do is register for the next available presentation in order to be part of the next presentation’s intake. Please note: we cannot guarantee that there will be a next available presentation for the course you would like to register for.

You may defer your course start date or cancel your registration or participation and request a full refund at any time before Module 2 of your course is released. We do not guarantee that future presentations will be held and if you choose to defer to the next presentation, you do so at your own risk. For more information, please reach out to an Enrollment Adviser, your dedicated Success Adviser or read our terms and conditions.

The turnaround time for refunds is seven (7) working days once confirmation of banking details and all necessary documentation is received.

An administration fee equivalent to 3% of the total course price is charged when choosing the split payment option.

As a Capitec customer, you qualify for ZAR4,000 off any GetSmarter short course presented in collaboration with the University of Cape Town and the University of Stellenbosch Business School. As explained in the Capitec terms, you need to buy the course on the dedicated Capitec GetSmarter webpageand use your Capitec card to redeem the ZAR4,000 Live Better discount.

We are able to display your company’s purchase order number on your invoice, but unfortunately we do not accept Purchase Orders as a form of payment. All payments for course fees need to be received by the course start date to participate in the course.

Student support

Our dedicated Success Advisers are here to support you from start to finish and will be available during university office hours to offer administrative and technical assistance for the duration of the course. When you need support outside of university hours, your team of Success Advisers is available to handle any general queries you may have. The Facilitation Team, who are our industry experts, provide content support via the Online Learning Campus.

Each week you will have one or more activity submissions due, and on some of our courses there may be live online events that you need to attend. All submissions, live session times and dates will be shared ahead of time, upon the release of each module, so that you can plan accordingly. Although we recommend that you stick to the weekly deadlines in order to get the most out of your course, there is an extension request service available on the Online Learning Campus for when you need additional time (T&C’s apply). Your Success Adviser is also always available to support you with any scheduling challenges.

GetSmarter mobile app

Students can download the GetSmarter app on the Google Play Store and Apple App Store.

Some activities are not yet supported on the app. If you try accessing any of these activities you will see the Display in Browser button. Tap this button to open the activity in your device's default web browser.

It is advised that you synchronize the app every time you open it. This will make sure that all your learning content, notifications, and discussion forums are up to date.

The app can send you push notifications about the following events:

  • Assignment due dates
  • Module releases
  • Posts on forums to which you are subscribed
  • When you have been tagged in a forum post

The extension service is not yet supported on the app. Navigate to the assignment or quiz for which you need an extension, click on the menu icon the menu icon in the top right corner, and then Open in browser. This will open the activity in your device's default web browser where you can use the extension service.

The app may need to be refreshed before completion ticks are updated. Swipe down on your module page to refresh the app.

The app only allows you to view some public information on your profile. However, you can update your profile by using a browser to access the Online Learning Campus.

To make sure that your learning content, notifications, and discussion forums are up to date, it is recommended that you synchronize your mobile app with the Online Learning Campus (OLC) every time you open it. Follow these step-by-step instructions on how to synchronize the mobile app with your profile on the OLC.

Step 1: Tap on the menu icon in the bottom right corner of the screen.
Step 2: Tap on App Settings -> Synchronization
Step 3: Tap on sync icon

Your mobile app is now synchronized with your OLC profile.

Business-to-business

Please visit the business-to-business page and get in touch with us to start your business development plan.

The Online Learning Campus (OLC) is the virtual classroom for your employees during their course. Through its easy-to-use interface, they will have access to a diverse variety of course content formats, including: interactive video lectures, module notes, practice quizzes, presentations, assignment briefs, and/or additional web resources.

On the OLC, they will have the ability to ask questions and interact with fellow students and the Head Tutor through the discussion forums. They can also use the OLC to contact their personal Success Advisers should they have any questions or experience any technical issues.

Employees who successfully complete their online short course will receive either a physical certificate or electronic certificate (or both) from a world-leading university. This is a confirmation of course completion, participation or attendance (or other such similar designation issued by the respective university), and indicates the skills, knowledge and competencies they possibly gained for on-the-job application in their industry.

Some courses are endorsed by certain professional bodies, and/or may contribute towards one’s Continuing Professional Development (CPD) points, Continuing Education Units (CEU), Professional Development Units (PDU), or such other similar learning units as detailed on the respective course pages.

Each business clients’ needs are looked after by a dedicated Business Development Manager who, in collaboration with our market research team, support their unique business requirements. The market research team provides industry insights highlighting the most relevant and in-demand future skills to help you select the best training for your employees. In addition, our market research team also conducts skills mapping. This involves tracing the evolution of skills demanded by your team, within your industry, to recommend courses that will ensure that your workforce remains competitive, confident and relevant.

Directed by market-driven course selection for critical business skills, we have a growing portfolio covering digital transformation, future-focused functional business areas, as well as impactful leadership capabilities that can be tailored to your organization.

GetSmarter's learning model is designed to help working professionals improve their skills without compromising their work and family responsibilities. The course work is broken up into manageable weekly modules, with incremental deadlines.

It is designed for working professionals so that they can pace themselves over the duration of the course, and study when it suits them best. This results in a better workday balance, and no time lost out of the office.

Upon the release of each module weekly, your employees will be presented with all the lectures, notes and assignments necessary for completion. They will also have access to their Success Adviser who will help offer support and field any administrative requests they might have.

Your dedicated Business Development Manager will provide you with performance reporting of your employees on a weekly basis, or as needed by the company, such as their progress and grades on the course.

Your employees will receive personalized support throughout their learning journey, driving course completion and learning gain. Your employees will have access to the Head Tutor through the Online Learning Campus, and they will have a dedicated Student Success Adviser to support them.

Yes, the courses run throughout the year and we can schedule your team to be a part of the next course presentation. Your dedicated Business Development Manager can help resolve any other queries in this regard.

The invoice can be paid in full before the course starts, or the company can apply for 30-Day Payment Terms when creating a company account with GetSmarter.

If you want to find out more about any of these options or you want to know which you qualify for, please get in contact with a Business Development Manager here.

You are able to defer a course start date or cancel and request a full refund at any time before Module 2 of your course is released. For more information, please reach out to the assigned Business Development Manager, dedicated Success Adviser (if an individual corporate student), or consult the Learning and Development Manager in your organization . For further information please contact your dedicated Business Development Manager or read our terms and conditions.