Negotiation and Conflict Resolution online short course

Course starts today (Still accepting late registrations)

Download the course prospectus to be notified when the next presentation starts

Course information

Registration Closes:
8 October 2019
Course Starts:
14 October 2019
6 weeks, excluding orientation
7–10 hours per week, entirely online
ZAR R9,900
Payment Options
University of Cape Town (UCT)
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According to the World Economic Forum ‘Future of Jobs’ report, at least 54% of all employees are expected to need to learn new skills by 2022. The report highlights the continued value and importance of learning negotiation and persuasion skills.1

Becoming an effective negotiator is an essential step in learning how to address and resolve conflicts within your business successfully.

The University of Cape Town (UCT) Negotiation and Conflict Resolution online short course aims to equip you with the tools and knowledge to become a persuasive negotiator, and the ability to strategically resolve conflict scenarios.

1 World Economic Forum (Jul, 2018).

Download course prospectus

What will set you apart

Earn a certificate from UCT on this online course and be empowered to:

  • Diagnose and identify the types of conflicts and disputes that exist in an organisation

  • Negotiate with confidence, communicate persuasively, and handle conflict resolution more effectively in your business

  • Navigate complex ethical and cultural issues in negotiation

  • Design an appropriate organisational dispute resolution system

Course curriculum

Explore persuasive negotiation principles, strategies, and other conflict resolution techniques as you follow your learning path through the weekly modules of this online course:

  • Orientation module Welcome to your Online Campus
  • Module 1: Diagnosing conflict
  • Module 2: Negotiation strategies for an effective deal
  • Module 3: Understanding negotiation parties and dynamics
  • Module 4: Ethics and relationships in negotiation
  • Module 5: Choosing appropriate dispute resolution mechanisms
  • Module 6: Maximising your business impact

Learn how to become a skilled negotiator

This University of Cape Town online short course is delivered in collaboration with GetSmarter. Learn from industry thought leaders as you develop key negotiation skills and techniques for conflict management.

Your Head Tutor

The design of this online course is guided by UCT faculty and industry experts who will share their experience and in-depth subject knowledge with you throughout the course.

Professor Alan Rycroft

Professor Alan Rycroft

Course Convenor and Head Tutor

Alan Rycroft is a qualified attorney, accredited arbitrator and mediator. Since 1983 he has been a law teacher, initially at the University of KwaZulu-Natal in Durban, where from 1995 to 2000 he was dean of the Faculty of Law. He moved to UCT in 2009, where he held the Chair in Commercial Law. Practising and teaching initially in maritime law, he developed an interest in labour law, and has published widely in this area. Since 2003, he has been one of the co-organisers of the Annual Labour Law Conference. Arising from his interest in labour law is an involvement in dispute resolution. Since 1996, he has been a part-time senior commissioner at the Commission for Conciliation, Mediation and Arbitration (CCMA). He also serves on the panel of arbitrators for the SA Local Government Association.

Earn a certificate from the University of Cape Town

Get recognised for your knowledge when you earn an official certificate from the University of Cape Town – and use it to set yourself apart with the strategies to address and resolve conflict.

Your certificate will be issued in your legal name and couriered to you, at no additional cost, upon successful completion of the course, as per the stipulated requirements. All certificate images are for illustrative purposes only and may be subject to change at the discretion of the University.


When do I start?

Our next available short course starts today. (Still accepting late registrations)

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Still have a question? These may help


    You can either pay your tuition fees in full before the course starts, or you may opt for a two-part payment plan for courses nine weeks and shorter. For courses ten weeks or longer, there is a three-part payment plan available. To find out more on payment options please visit our Payment and Financing page.

    If you want to find out more about any of these options or you want to know which you qualify for please get in contact with a Course Consultant here.


    GetSmarter's learning model is designed to help you, as a working professional, improve your skills without compromising on work and family responsibilities. The course work is broken up into weekly, manageable bite-sized modules, with incremental deadlines, designed to help you pace yourself over the duration of the course and allow you the legroom to work when it suits you best.

    At the beginning of each week you'll be presented with all the lectures, notes and assignments necessary for completion. You also have access to your Success Manager who will help you set goals and track key milestones, manage your time, and field any administrative requests you might have.


    By improving your skills and industry knowledge, you'll be having an influence on the success of your organisation.

    Why wouldn't you ask your boss to help you fund your studies if it's going to have an impact on the way you do business?

    37% of our past students receive financial assistance from their employers. You can ask for help, too. Here is a guide to show you how to receive financial assistance from your employer.


    The Online Campus will be your virtual classroom for the duration of your course. Through its easy-to-use interface you'll have access to a diverse variety of course content formats, including: interactive video lectures, module notes, practice quizzes, Prezis, assignment briefs, and additional web resources.

    On the Online Campus, you'll also be able to ask questions and interact with your fellow students and Head Tutor through the Online Campus discussion forums. If you're experiencing tech issues or need advice from your personal Success Manager, you can use the Online Campus to get in touch.

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