Negotiation and Conflict Resolution online short course

Course starts 1 February 2021

Course information

Registration Closes:
26 January 2021
Course Starts:
1 February 2021
6 weeks, excluding orientation
7–10 hours per week, self-paced learning online.
ZAR R9,900
Payment Options
University of Cape Town (UCT)


The ability to negotiate and resolve disagreements effectively isn’t only valuable in everyday life. These soft skills are key to establishing strong relationships, achieving desirable outcomes, and facilitating win-win situations in professional environments too.

The University of Cape Town (UCT) Negotiation and Conflict Resolution online short course seeks to equip you with the tools and knowledge required to successfully and ethically settle differences and mediate workplace disputes. Over six weeks, you’ll identify the common causes of conflict, discover dispute resolution mechanisms, and explore powerful communication techniques, all under the guidance of Professor Alan Rycroft, who has held a part-time role at the Commission for Conciliation, Mediation and Arbitration (CCMA) since 1996 and has over 30 years of experience in the negotiation field.

You’ll also learn how to apply your new insights to positively impact your organisation, and you’ll have the opportunity to practise the skills you learn in live, online negotiation sessions with your classmates.

Download course prospectus

What will set you apart

On completion of this course, you’ll walk away with:

  • The ability to identify the causes of workplace conflict and recommend sustainable solutions

  • The skills to negotiate agreements with confidence and communicate persuasively in business environments

  • Tools to navigate complex ethical issues and social differences in negotiation contexts

  • The expertise to design an appropriate dispute resolution system for your organisation

Is this course for you? 

With a focus on enhancing core soft skills, this course is ideal for anyone who is regularly faced with conflict and disagreements in the workplace. It’s especially suited to managers and other professionals seeking to advance their careers or improve their current role performance by boosting their persuasive impact and honing their ability to manage disputes. Individuals who would like to become more confident negotiators and communicators will find the content beneficial.

Course curriculum

Acquire tools for effective conflict management as you work through the weekly modules of this online short course.

  • Orientation module Welcome to your Online Campus
  • Module 1 Diagnosing conflict
  • Module 2 Negotiation strategies for an effective deal
  • Module 3 Understanding negotiation parties and dynamics
  • Module 4 Ethics and relationships in negotiation
  • Module 5 Choosing dispute resolution mechanisms
  • Module 6 Maximising your business impact

Learn how to become a skilled negotiator

This University of Cape Town online short course is delivered in collaboration with GetSmarter. Learn from industry thought leaders as you develop key negotiation skills and techniques for conflict management.

Your Course Convenor

The design of this online course is guided by UCT faculty and industry experts who will share their experience and in-depth subject knowledge with you throughout the course.

Professor Alan Rycroft

Professor Alan Rycroft

Course Convenor and Head Tutor

Alan Rycroft is a qualified attorney, accredited arbitrator, and mediator. Since 1983 he has been a law teacher, initially at the University of KwaZulu-Natal in Durban, where from 1995 to 2000 he was dean of the Faculty of Law. He moved to UCT in 2009, where he held the chair in the Department of Commercial Law. Practising and teaching initially in maritime law, he developed an interest in labour law, and has published widely in this area. For many years, he was one of the co-organisers of the Annual Labour Law Conference. Arising from his interest in labour law is an involvement in dispute resolution. He has been a part-time senior commissioner at the Commission for Conciliation, Mediation and Arbitration (CCMA). He has also served on the panel of arbitrators for the South African Local Government Association.

Earn a certificate from the University of Cape Town

Hone your skills in negotiation and conflict resolution and earn an official certificate of completion from the University of Cape Town. 

Your certificate will be issued in your legal name and sent to you upon successful completion of the course, as per the stipulated requirements.


When do I start?

Our next available short course starts 1 February 2021.

Get More Information

Enter your information below to view the course prospectus from GetSmarter.

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Still have a question? These may help


    You can either pay your tuition fees in full before the course starts, or you may opt for a two-part payment plan for courses nine weeks and shorter. For courses ten weeks or longer, there is a three-part payment plan available. To find out more on payment options please visit our Payment and Financing page.

    If you want to find out more about any of these options or you want to know which you qualify for please get in contact with an Enrolment Advisor here.


    GetSmarter's learning model is designed to help you, as a working professional, improve your skills without compromising on work and family responsibilities. The course work is broken up into weekly, manageable bite-sized modules, with incremental deadlines, designed to help you pace yourself over the duration of the course and allow you the legroom to work when it suits you best.

    At the beginning of each week you'll be presented with all the lectures, notes and assignments necessary for completion. You also have access to your Success Advisor who will help you set goals and track key milestones, manage your time, and field any administrative requests you might have.


    By improving your skills and industry knowledge, you'll be having an influence on the success of your organisation.

    Why wouldn't you ask your boss to help you fund your studies if it's going to have an impact on the way you do business?

    37% of our past students receive financial assistance from their employers. You can ask for help, too. Here is a guide to show you how to receive financial assistance from your employer.


    The Online Campus will be your virtual classroom for the duration of your course. Through its easy-to-use interface you'll have access to a diverse variety of course content formats, including: interactive video lectures, module notes, practice quizzes, Prezis, assignment briefs, and additional web resources.

    On the Online Campus, you'll also be able to ask questions and interact with your fellow students and Head Tutor through the Online Campus discussion forums. If you're experiencing tech issues or need advice from your personal Success Advisor, you can use the Online Campus to get in touch.