Professional Communication and Office Management online short course

Course starts 4 February 2021

Course information

Registration Closes:
29 January 2021
Course Starts:
4 February 2021
10 weeks, excluding orientation
7 hours per week, self-paced learning online
ZAR R13,500
Payment Options
University of Cape Town (UCT)


Skilled office management and administration professionals aren’t just supporting players. As employees who help to ensure efficient operations across all business functions, they’re fundamental to an organisation’s success.

The University of Cape Town (UCT) Professional Communication and Office Management online short course is designed to equip you with the skills and knowledge needed to thrive in this key administrative and operational role. You’ll explore document, meeting, diary, and petty cash management, and be taught how to communicate effectively in a modern professional environment. 

Learn how to structure a business letter, plan company travel arrangements, supervise the day-to-day running of an office, and take on a range of new responsibilities to help your organisation function optimally.

Download course prospectus

What will set you apart

On completion of this course, you’ll walk away with:

  • The ability to perform a wide variety of secretarial, administrative, and correspondence-related tasks to support efficiency and productivity in a business
  • The expertise to work effectively with a team, handle workplace conflict, and address customer complaints
  • The skills to communicate successfully in multicultural contexts by making sensitive language choices
  • An understanding of how to use new technology to improve business documentation and record keeping

Is this course for you?

This course is suited to professionals who want to unlock new employment opportunities and move up into an office management or corporate communication-related role. Those already working as office administrators and assistants can also take this course to refresh their skills, formalise their knowledge, and validate their expertise with a certificate from Africa’s leading university, UCT.1

1 QS Top Universities (Jun, 2019).


Course curriculum

Improve your ability to effectively run an office as you work through the weekly modules of this online short course.

  • Orientation module Welcome to your Online Campus
  • Module 1 Business documentation
  • Module 2 Communication in a multicultural society
  • Module 3 Word processing and new media communication
  • Module 4 Internet, email and telephone management
  • Module 5 Office administration
  • Module 6 Information management
  • Module 7 Meeting management and presentation skills and tools
  • Module 8 Organisation and personal effectiveness
  • Module 9 Event organisation
  • Module 10 Basics of project administration

Earn a certificate from the University of Cape Town (UCT)

Develop your professional communication and office management skills and earn an official certificate of completion from the University of Cape Town. 

Your certificate will be issued in your legal name and sent to you upon successful completion of the course, as per the stipulated requirements.


Your teaching team

At GetSmarter, we improve lives through better education. One of the ways that we achieve this is by bringing rich industry context to an academic environment through our expert facilitation and engagement. We work with university faculty and industry experts to provide a practical, industry lens on the world's leading university subjects.

When do I start?

Our next available short course starts 4 February 2021.

Get More Information

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Still have a question? These may help


    You can either pay your tuition fees in full before the course starts, or you may opt for a two-part payment plan for courses nine weeks and shorter. For courses ten weeks or longer, there is a three-part payment plan available. To find out more on payment options please visit our Payment and Financing page.

    If you want to find out more about any of these options or you want to know which you qualify for please get in contact with an Enrolment Advisor here.


    GetSmarter's learning model is designed to help you, as a working professional, improve your skills without compromising on work and family responsibilities. The course work is broken up into weekly, manageable bite-sized modules, with incremental deadlines, designed to help you pace yourself over the duration of the course and allow you the legroom to work when it suits you best.

    At the beginning of each week you'll be presented with all the lectures, notes and assignments necessary for completion. You also have access to your Success Advisor who will help you set goals and track key milestones, manage your time, and field any administrative requests you might have.


    By improving your skills and industry knowledge, you'll be having an influence on the success of your organisation.

    Why wouldn't you ask your boss to help you fund your studies if it's going to have an impact on the way you do business?

    37% of our past students receive financial assistance from their employers. You can ask for help, too. Here is a guide to show you how to receive financial assistance from your employer.


    The Online Campus will be your virtual classroom for the duration of your course. Through its easy-to-use interface you'll have access to a diverse variety of course content formats, including: interactive video lectures, module notes, practice quizzes, Prezis, assignment briefs, and additional web resources.

    On the Online Campus, you'll also be able to ask questions and interact with your fellow students and Head Tutor through the Online Campus discussion forums. If you're experiencing tech issues or need advice from your personal Success Advisor, you can use the Online Campus to get in touch.