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Have more questions that need answers?
Take a look at our list of Frequently Asked Questions below.
If you still require more clarity please get in touch with us here.
How do I pay for my team or employees to do a course?
How will my employees learn and what is the learning experience like?
The Online Learning Campus (OLC) is the virtual classroom for your employees during their course. Through its easy-to-use interface, they will have access to a diverse variety of course content formats, including: interactive video lectures, module notes, practice quizzes, presentations, assignment briefs, and/or additional web resources.
On the OLC, they will have the ability to ask questions and interact with fellow students and the Head Tutor through the discussion forums. They can also use the OLC to contact their personal Success Advisers should they have any questions or experience any technical issues.
What will my employees walk away with at the end of the course?
Employees who successfully complete their online short course will receive either a physical certificate or electronic certificate (or both) from a world-leading university. This is a confirmation of course completion, participation or attendance (or other such similar designation issued by the respective university), and indicates the skills, knowledge and competencies they possibly gained for on-the-job application in their industry.
Some courses are endorsed by certain professional bodies, and/or may contribute towards one’s Continuing Professional Development (CPD) points, Continuing Education Units (CEU), Professional Development Units (PDU), or such other similar learning units as detailed on the respective course pages.
How do I choose which courses my staff should take?
Each business clients’ needs are looked after by a dedicated Business Development Manager who, in collaboration with our market research team, support their unique business requirements. The market research team provides industry insights highlighting the most relevant and in-demand future skills to help you select the best training for your employees. In addition, our market research team also conducts skills mapping. This involves tracing the evolution of skills demanded by your team, within your industry, to recommend courses that will ensure that your workforce remains competitive, confident and relevant.Directed by market-driven course selection for critical business skills, we have a growing portfolio covering digital transformation, future-focused functional business areas, as well as impactful leadership capabilities that can be tailored to your organization.
Will my employees have the time?
GetSmarter's learning model is designed to help working professionals improve their skills without compromising their work and family responsibilities. The course work is broken up into manageable weekly modules, with incremental deadlines.
It is designed for working professionals so that they can pace themselves over the duration of the course, and study when it suits them best. This results in a better workday balance, and no time lost out of the office.
Upon the release of each module weekly, your employees will be presented with all the lectures, notes and assignments necessary for completion. They will also have access to their Success Adviser who will help offer support and field any administrative requests they might have.
Can I see how my employees are doing? How can I track their progress?
Your dedicated Business Development Manager will provide you with performance reporting of your employees on a weekly basis, or as needed by the company, such as their progress and grades on the course.
What support will my employees have?
Your employees will receive personalized support throughout their learning journey, driving course completion and learning gain. Your employees will have access to the Head Tutor through the Online Learning Campus, and they will have a dedicated Student Success Adviser to support them.
What happens if I do not submit my employees to a certain course date in time? Can we take the next course?
Yes, the courses run throughout the year and we can schedule your team to be a part of the next course presentation. Your dedicated Business Development Manager can help resolve any other queries in this regard.
What are my payment options?
The invoice can be paid in full before the course starts, or the company can apply for 30-Day Payment Terms when creating a company account with GetSmarter.If you want to find out more about any of these options or you want to know which you qualify for, please get in contact with a Business Development Manager here
What is your cancellation and refund policy?
You are able to defer a course start date or cancel and request a full refund at any time before Module 2 of your course is released. For more information, please reach out to the assigned Business Development Manager, dedicated Success Adviser (if an individual corporate student), or consult the Learning and Development Manager in your organization . For further information please contact your dedicated Business Development Manager or read our terms and conditions.