Business Process Design for Strategic Management

Course starts 25 November 2020

Course information

Registration Closes:
17 November 2020
Course Starts:
25 November 2020
6 weeks, excluding orientation
5–7 hours per week, self-paced learning online
USD $2,800
Payment Options
MIT Sloan School of Management


Unplanned events happen in all businesses – from communication breakdowns and financial shifts to tight turnaround times and employee disengagement.

This online program broadens access to the knowledge of industry thought leaders Nelson Repenning and Donald Kieffer to bring you Dynamic Work Design, a process improvement framework based on decades of industry practice and academic investigation. This unique methodology is based on improvement principles which enable successful integration with the existing culture, processes, and methods within an organization. Over the course of six weeks, this course aims to help you understand the necessity of continuous change and the effectiveness of a dynamic approach to work design, while identifying opportunities for process improvement within your own business context.

Download course prospectus

What will set you apart

On completion of this course, you’ll walk away with:

  • An understanding of the principles and approaches that drive improvement and the skills to apply them in your company
  • Inquiry and evidence-based problem-solving skills for your teams
  • The ability to integrate business targets and improvement activities to enable increased employee engagement and well-designed work

Is this course for you?

Leaders and managers aiming to drive improvement and innovation will be able to harness the principles of Dynamic Work Design to develop an effective strategy that solves organizational issues. With guidance from MIT faculty, professionals will learn how to efficiently problem-solve and implement strategies for sustainable improvement in a range of industries. It also provides an understanding of why certain improvement strategies fail. The approach delivers rapid results, ensuring little is needed in the way of overhead, training, or implementation, enabling feasible innovation for both small and large business structures.

Course curriculum

Harness the principles of Dynamic Work Design as you work through the weekly modules of this online program.

  • Orientation module Welcome to your Online Campus
  • Module 1 An introduction to Dynamic Work Design 
  • Module 2 The four Principles of Dynamic Work Design
  • Module 3 The problem statement
  • Module 4 Structured problem solving
  • Module 5 Designing work for people
  • Module 6 Visual management

Bring business improvement strategies to life

This MIT Sloan online program is delivered in collaboration with online education provider GetSmarter. Learn from industry thought leaders as you navigate the principles of Dynamic Work Design, visual management techniques, and structured problem solving with like-minded leaders from across the globe in this online program from MIT Sloan Executive Education.


Your Faculty Directors

The design of this online program is guided by MIT Sloan faculty and industry experts who will share their experience and in-depth subject knowledge with you throughout the course.

Nelson Repenning


Associate Dean of Leadership and Special Projects

Nelson P. Repenning is the associate dean of leadership and special projects, and the School of Management Distinguished Professor of System Dynamics and Organization Studies at the MIT Sloan School of Management.

Nelson’s early work focused on understanding the inability of organizations to leverage well-established tools and practices. His research has been recognized with several awards, including best paper recognition from both the California Management Review and the Journal of Product Innovation Management.

Today, Nelson focuses on developing the theory and practice of Dynamic Work Design and Dynamic Management Systems, and is a partner at ShiftGear Work Design where he serves as its chief social scientist.

Donald Kieffer


Senior Lecturer in Operations Management

Donald Kieffer works globally with a focus on knowledge, creative, and executive work. He spent 15 years at Harley-Davidson where he led the Twin Cam 88 engine project and became vice president of manufacturing excellence, responsible for both engine manufacturing and improvement across the company.

He was also senior vice president of operations for a multinational corporation, responsible for 5,000 people globally in manufacturing, engineering, supply chain, quality, and logistics. Kieffer has been managing partner at his consulting company, ShiftGear Work Design, since 2007.

Industry Experts

Sheila Dodge


Senior Director of Operations and Development for the Genomics Platform at the Broad Institute in Boston, Massachusetts

Tim de Smet


Director of Operations and Development at the Broad Institute in Boston, Massachusetts

Dr Todd Astor


Medical Director, Lung and Heart-Lung Transplant Program

Earn a certificate of completion from MIT Sloan

Learn to improve business processes through Dynamic Work Design and earn an official certificate of completion from the MIT Sloan School of Management.

This program also counts towards an MIT Sloan Executive Certificate, which you can earn upon completion of four programs, where at least three of the four come from your chosen certificate track, and at least one is completed in person. Find out more.

Your certificate will be issued in your legal name and sent to you upon successful completion of the program, as per stipulated requirements.


When do I start?

Our next available short course starts 25 November 2020.

Get More Information

Enter your information below to view the course prospectus from GetSmarter.

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Still have a question? These may help


    You can either pay your tuition fees in full before the course starts, or you may opt for a two-part payment plan for courses nine weeks and shorter. For courses ten weeks or longer, there is a three-part payment plan available. To find out more on payment options please visit our Payment and Financing page.

    If you want to find out more about any of these options or you want to know which you qualify for please get in contact with an Enrolment Advisor here.


    GetSmarter's learning model is designed to help you, as a working professional, improve your skills without compromising on work and family responsibilities. The course work is broken up into weekly, manageable bite-sized modules, with incremental deadlines, designed to help you pace yourself over the duration of the course and allow you the legroom to work when it suits you best.

    At the beginning of each week you'll be presented with all the lectures, notes and assignments necessary for completion. You also have access to your Success Advisor who will help you set goals and track key milestones, manage your time, and field any administrative requests you might have.


    By improving your skills and industry knowledge, you'll be having an influence on the success of your organisation.

    Why wouldn't you ask your boss to help you fund your studies if it's going to have an impact on the way you do business?

    37% of our past students receive financial assistance from their employers. You can ask for help, too. Here is a guide to show you how to receive financial assistance from your employer.


    The Online Campus will be your virtual classroom for the duration of your course. Through its easy-to-use interface you'll have access to a diverse variety of course content formats, including: interactive video lectures, module notes, practice quizzes, Prezis, assignment briefs, and additional web resources.

    On the Online Campus, you'll also be able to ask questions and interact with your fellow students and Head Tutor through the Online Campus discussion forums. If you're experiencing tech issues or need advice from your personal Success Advisor, you can use the Online Campus to get in touch.