University of Cape Town
Negotiation and Conflict Resolution
Learn to resolve disputes and find persuasive solutions through practical negotiation simulations.
Start date
31 January 2022
Enroll by 25 January 2022
Course duration
6 weeks
Excluding orientation
Language
English
Access resources from start date
Effort
7–10 hours per week
Self-paced learning online
Course overview
The amount of employees who will require six months of retraining in skills such as negotiation and persuasion by 2025.
World Economic Forum (July, 2020).
The number of managers who expect candidates to negotiate salary during hiring.
Robert Half (Feb, 2019).
Duration: 6 weeks (excluding orientation)
The ability to negotiate and resolve disagreements effectively is proving more vital than ever in an environment that has increasingly embraced remote working culture. These interpersonal skills are key to establishing strong relationships, achieving desirable outcomes in professional environments, and have timeless principles.
The University of Cape Town (UCT) Negotiation and Conflict Resolution online short course seeks to equip you with the tools and knowledge required to successfully and ethically settle differences and mediate workplace disputes. Over six weeks, you’ll identify the common causes of conflict, discover dispute resolution mechanisms, and explore powerful communication techniques, all under the guidance of Professor Alan Rycroft, who has held a part-time role at the Commission for Conciliation, Mediation and Arbitration (CCMA) since 1996 and has over 30 years of experience in the negotiation field.
You’ll also learn how to apply your new insights to positively impact your organisation, and you’ll have the opportunity to practise the skills you learn in live, online negotiation sessions with your classmates.
Is this course for you?
With a focus on enhancing core soft skills, this course is ideal for anyone who manages employee requests, expectations, and disputes. It’s especially suited to managers and other professionals seeking to advance their careers or improve their current role performance by boosting their persuasive impact and honing their ability to manage disputes. Individuals who would like to become more confident negotiators and communicators will find the content beneficial.
Course overview
Introduction
Duration: 6 weeks (excluding orientation)
The ability to negotiate and resolve disagreements effectively is proving more vital than ever in an environment that has increasingly embraced remote working culture. These interpersonal skills are key to establishing strong relationships, achieving desirable outcomes in professional environments, and have timeless principles.
The University of Cape Town (UCT) Negotiation and Conflict Resolution online short course seeks to equip you with the tools and knowledge required to successfully and ethically settle differences and mediate workplace disputes. Over six weeks, you’ll identify the common causes of conflict, discover dispute resolution mechanisms, and explore powerful communication techniques, all under the guidance of Professor Alan Rycroft, who has held a part-time role at the Commission for Conciliation, Mediation and Arbitration (CCMA) since 1996 and has over 30 years of experience in the negotiation field.
You’ll also learn how to apply your new insights to positively impact your organisation, and you’ll have the opportunity to practise the skills you learn in live, online negotiation sessions with your classmates.
Is this course for you?
With a focus on enhancing core soft skills, this course is ideal for anyone who manages employee requests, expectations, and disputes. It’s especially suited to managers and other professionals seeking to advance their careers or improve their current role performance by boosting their persuasive impact and honing their ability to manage disputes. Individuals who would like to become more confident negotiators and communicators will find the content beneficial.
What will set you apart
The ability to identify the causes of workplace conflict and recommend sustainable solutions.
The skills to negotiate agreements with confidence and communicate persuasively in business environments.
Tools to navigate complex ethical issues and social differences in negotiation contexts.
The expertise to design an appropriate dispute resolution system for your organisation.
Unlimited access to 2U’s Career Engagement Network, offering you exclusive resources and events to support your professional journey and drive your career forward.Course curriculum
Orientation module
Welcome to your Online Campus
Module 1
Diagnosing conflict
Module 2
Negotiation strategies for an effective deal
Module 3
Understanding negotiation parties and dynamics
Module 4
Ethics and relationships in negotiation
Module 5
Choosing dispute resolution mechanisms
Module 6
Maximising your business impact
Get course prospectus
What past students
think
Jeandre van Zyl
Vehicle Appraiser, Porsche Centre, Johannesburg
My reason for entering this course was due to the fact that in the past (during negotiations), I’ve felt like I’ve entered a gunfight with a knife. The content of this course has taught me how to approach my preparation for negotiations. This course also made me aware of identifying negotiation tactics during a negotiation and how to approach the best outcome of a negotiation. Conflict and dispute resolution (thankfully) is not a topic with which I’m currently faced during my daily work life. That being said, the content of this course has greatly improved my knowledge regarding this topic. The online experience was enlightening; I will enter such a course again in the future, and will motivate any person who is considering this course to do so too.
Course Convenor
Alan Rycroft
Attorney, Accredited Arbitrator and Mediator, and Professor in the Department of Commercial Law, UCT
About the certificate
Hone your skills in negotiation and conflict resolution and earn an official certificate of completion from the University of Cape Town.
Assessment is continuous and based on a series of practical assignments completed online. In order to be issued with a certificate, you’ll need to meet the requirements outlined in the course handbook. The handbook will be made available to you as soon as you begin the course.
Get a course brochure
Want to know more?
Why choose GetSmarter?
GetSmarter, powered by 2U, is an online learning expert with over 10 years' experience in developing premium online short courses from the world’s leading universities and institutions. We are powered by 2U to support you in unlocking your potential through life-changing learning with an immersive and high-touch experience.
We deliver market-led courses that equip working professionals with the expertise required to upskill, reskill or kickstart a completely new career. Through a data-driven approach, we analyze future skills requirements and ensure all courses address this need. We ensure that leading universities and institutions are your expert guides and our people, technology, and resources are your engine – together we power more than just education, we power your potential.
Find out more about GetSmarter’s approach to digital learning, course design, and online delivery here.
Payment options
You can pay your course fees before the course starts, or you may opt for a split payment plan on courses that are nine weeks and shorter. For courses 10 weeks and longer, there is a three-part payment plan available. To find out more about payment options please visit our Payment and Financing page, or contact an Enrollment Adviser, to find out which option you qualify for.
Manage your time
GetSmarter's learning model is designed to help you, as a working professional, improve your skills without compromising on work and family responsibilities. The course work is broken up into weekly, manageable bite-sized modules, with incremental deadlines, designed to help you pace yourself over the duration of the course and allow you the legroom to work when it suits you best.
At the beginning of each module you'll be presented with the course content and assignments necessary for completion. You also have access to your Success Adviser who will help you manage your time, and support you with any administrative or technical queries you might have.
Seek employer assistance
By improving your skills and industry knowledge, you'll have an influence on the success of your organization. Why wouldn't you ask your boss to help you fund your studies if it's going to have an impact on the way you do business?
Of our past students, 37 percent have received financial assistance from their employers. You can ask for help, too. Here is a guide to show you how to request financial assistance from your employer.
If you are a Learning & Development (L&D) manager, or involved in training and upskilling for an organization, you can request information regarding our corporate offering on our GetSmarter for business page.
How to change your start date
As part of our commitment to your professional development, GetSmarter offers you a two-week period to change your course start date or request your money back if you’re not fully satisfied.
To qualify for a deferral of your course start date, or to cancel your enrollment and receive a refund of your course fee, your request would need to reach our Success Advisers before the release of Module 2. For more information, please read our Terms and Conditions.
Discover the Online Campus
The Online Campus will be your virtual classroom for the duration of your course. Through its easy-to-use interface you'll have access to a diverse variety of course content formats including: interactive videos, module notes, practice quizzes, presentations, assignment briefs, and additional web resources.
On the Online Campus, you'll also be able to ask questions and interact with your fellow students and teaching team through the discussion forums. If you are looking for your Online Campus login, please see the list of university partner login pages here.
Financing options
We've recently partnered with financial services firm, FeverTree, to offer you another convenient way to finance your short course education. Find out how you can apply for a short-term loan below.
How do I apply?
- You have the option of applying for a full course-cost loan agreement with FeverTree (South African citizens and short courses only)
- FeverTree works with GetSmarter to ensure your studies are financed right away, giving you the chance to join the soonest presentation
- You can find out if you pre-qualify in seconds. Send an SMS with your “Name*Surname*ID Number*Gross Salary” to 30082
- FeverTree’s application process is simple and quick – expect a 15-minute turnaround to find out if you’ve been successful with your loan application
- Even if you aren’t successful in your FeverTree application, you’ll still be eligible for the payment plan options with GetSmarter
