Course information

Registration Closes:
24 November 2020
Course Starts:
2 December 2020
6 weeks, excluding orientation
4 – 6 hours per week, self-paced learning online
USD $2,500
Payment Options
Kellogg School of Management at Northwestern University


Digitizing is no longer just a productivity advantage, but an essential shift in sustaining effective operations that align to the future of business. Prepare to transform your operations management practices with the Digital Operations Management online program from the Kellogg School of Management at Northwestern University.

With an introduction to key concepts in operations management, you’ll learn to recognize the value that digitization and digital transformation can bring to your operations. You’ll also gain tools and frameworks to assess your operations and identify opportunities for digital transformation, with insight into how 4IR technologies such as automation, smart controls, big data, machine learning, and analytics are being applied.

Learn to improve the speed and scale of processes and management, and have a direct effect on your business's bottom line.

Download course prospectus

What will set you apart

On completion of this program , you’ll walk away with:

  • The skills to digitally transform your organization's operational performance and discover new technologies fit for this purpose

  • In-depth understanding of how technologies such as automation, big data and analytics, and machine learning are being applied to transform traditional operations management practices

  • The tools and frameworks to increase operational efficiencies, including improving process throughput and product customization

  • The ability to measure the performance of operations using KPIs, including the impact of digitization, and improving the link between financial and operational metrics

Is this program for you?

This online executive education program is designed for those working in operations management or related fields looking to harness the benefits of digitizing traditional operations. These professionals will benefit from learning about the latest digital developments in operations, and how digitization and analytics can lead to improved performance management and increased efficiencies.

Course curriculum

Explore the technologies set to increase operational performance as you work through the weekly modules of this online program

  • Orientation Module Welcome to your Online Campus
  • Module 1  Operations management: A digital framework
  • Module 2  Linking operational metrics and financial performance
  • Module 3  The impact of digitization: Scaling-up and speeding-up
  • Module 4  Making a case for digitizing operations: Autonomy and quality
  • Module 5  A digital approach to strategic inventory management
  • Module 6  Applying digital technologies to operations management

Digitally Transform Your Organization’s Operations

This Kellogg School of Management online executive education program is delivered in collaboration with GetSmarter. Learn from industry thought leaders as you explore the technologies set to increase operational performance.

Your Program Academic Directors

The design of this online program is guided by Kellogg faculty, as well as industry experts, who will share their experience and in-depth knowledge with you throughout the program.

Achal Bassamboo

Achal Bassamboo

Charles E. Morrison Professor of Decision Sciences, Kellogg School of Management

Bassamboo's research interests lie in the areas of service systems, revenue management and information sharing. His current research involves designing flexible service systems with a focus on capacity planning and effects of parameter uncertainty. Bassamboo has a PhD in operations, information and technology from the Stanford Graduate School of Business and his renowned work within the industry has appeared in numerous leading journals.


Jan A. Van Mieghem

Jan A. Van Mieghem

Harold L. Stuart Professor of Managerial Economics and Professor of Operations, Kellogg School of Management

Van Mieghem received his PhD in business and MSEE from Stanford University, and holds an electrical engineering degree from the Katholieke Universiteit Leuven, Belgium. His research focuses on product, service and supply chain operations, and studies both strategy and execution. He is the past editor of the operations and supply chain area of Operations Research and currently serves on the editorial board of the top professional journals in operations. He is the author of over 50 academic articles published in the leading international journals, and of two books: one on operations management and the other on operations strategy.

Earn a certificate from Kellogg School of Management

Learn to align your digital and strategic operations for increased productivity and efficiency, and earn an official certificate of completion from the Kellogg School of Management.

Your certificate will be issued in your legal name and sent to you upon successful completion of the program, as per the stipulated requirements.


When do I start?

Our next available short course starts 2 December 2020.

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Still have a question? These may help


    GetSmarter's learning model is designed to help you, as a working professional, improve your skills without compromising on work and family responsibilities. The course work is broken up into weekly, manageable bite-sized modules, with incremental deadlines, designed to help you pace yourself over the duration of the course and allow you the legroom to work when it suits you best.

    At the beginning of each week you'll be presented with all the lectures, notes and assignments necessary for completion. You also have access to your Success Advisor who will help you set goals and track key milestones, manage your time, and field any administrative requests you might have.


    By improving your skills and industry knowledge, you'll be having an influence on the success of your organisation.

    Why wouldn't you ask your boss to help you fund your studies if it's going to have an impact on the way you do business?

    37% of our past students receive financial assistance from their employers. You can ask for help, too. Here is a guide to show you how to receive financial assistance from your employer.


    The Online Campus will be your virtual classroom for the duration of your course. Through its easy-to-use interface you'll have access to a diverse variety of course content formats, including: interactive video lectures, module notes, practice quizzes, Prezis, assignment briefs, and additional web resources.

    On the Online Campus, you'll also be able to ask questions and interact with your fellow students and Head Tutor through the Online Campus discussion forums. If you're experiencing tech issues or need advice from your personal Success Advisor, you can use the Online Campus to get in touch.